We had to pay for shipping to Fuji in the US and fill out a basic form
that was mostly address and serial number.  Apparently,  no one is
asking for proof of purchase which means that those who bought it used
can also switch.

On Mon, Jun 18, 2012 at 5:16 AM, Steve Cottrell <co...@seeingeye.tv> wrote:
> On 15/6/12, Steven Desjardins, discombobulated, unleashed:
>
>>Some of you have heard about the infamous "orb" problem with the Fuji
>>x10 camera.  In short, if your scene has a bright light source like a
>>specular reflection or a streetlight at night the sensor will render
>>the bright spot as a sharp edged circle, especially at iso 100.  I
>>gather most CMOS sensors do this to some extent but the problem was
>>pretty obvious with the X10.  The web reaction became so severe that
>>Fuji developed a replacement sensor and offered to swap it out.  I
>>just got my x10 back from Fuji and it's a whole new camera with a new
>>serial number.  Given that the new batch of SN starts with "2" it's
>>going to be hard to sell the older ones that start with a "1".  This
>>could be really expensive for Fuji.  Just to mention, the problem
>>didn't bother me too much but some test shots show that the orbs are
>>much better and about the same as the E-PL1.
>
> Just telephoned the UK Fuji tech HQ, had to wait for 20 mins to get an
> answer, but my camera is booked in. They are sending a prepaid courier
> bag, and I will despatch the camera to them - he said turnaround was
> about a week.
>
> Didn't even ask for proof of purchase.
>
> Cotty
>
>
>
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Steve Desjardins

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