I'll repost my reply from the previous thread, Bipin: - - - Well, the package arrived and I made a video of the unboxing. Then I contacted Pentax Imaging and recorded the chat session via video. (I typed out everything I wanted to say first in Notepad so I could quickly copy and paste it). So I'm fully documented all the way around. : )
Here's what I got: A genuine Pentax K-5 II with 18-135mm f3.5-5.6 ED AL [IF] DC WR **BOX** with the lens removed and warranty card removed. Everything else was there in new condition, and I had the Serial Number Card for the "K-5II 18-135WR Kit". Interestingly, the Pentax box was damaged pretty significantly on the side that held the 18-135mm lens. I would suggest that there are places that buy new damaged box goods from retailers at a substantial discount. They maximize their profit by splitting up the goods and selling them separately. What I ordered is in flawless shape. Took two exposures and the shutter count is revealed as "2". So I contacted Pentax Imaging and used their Live Chat window. Got a "Matthew P." as my rep. What I said: Hi Matthew. Hello, I purchased a NEW K-5 II body from Amazon and I was excited to see it arrive today. When I opened the box, it contained what I purchased but came in a Pentax box labeled "K-5 II" and "DA 18-135mm f3.5-5.6 AL [IF] DC WR". There was no lens in the box, meaning that I did get what I ordered. The body appears new and the shutter count was at 1 on my first exposure. However, there was no WARRANTY CARD inside the package. I did get a Serial Number card that appears to have had something torn off (perforations at the top and bottom). The serial number is 4668328 and the number beneath the bar code is 4668328220607. It is for a "K-5II 18-135WR KIT". I have never had a problem with any of the previous Pentax cameras or lenses that I have purchased (K200D, K-x, K-5) but the lack of a warranty card is troubling. Is there some way that I can still register it and get it covered under warranty? His answer: Matthew P: I would return it. Id change retailers. But, yes, as long as you have a copy of the proof of purchase, you're covered under warranty. You do not need a warranty card Darren Addy: USA warranty? Matthew P: Yes Matthew P: 1 year from the date of purchase Darren Addy: So if I have a problem, who do I contact? (Just to be clear) Matthew P: Pentax Technical Support @ 800-877-0155. Or get into chat. We're here Mon-Fri 9:30AM-6:30PM Eastern Standard Time. Matthew P: Contact us! Darren Addy: OK. Thank you very much, matthew. I will warn people from this retailer. Thx! So consider yourself warned. For my part, I'm happy with the deal I got. My main concerns were: 1) Is it really new, 2) Does it come with everything it should, 3) Am I covered by a USA Pentax warranty. Since the answers to all are "yes" I'm going to keep it. It seems pretty amazing to get a K-5 II for over $160 LESS than I got my K-5 body about 1 year ago. Stupifying, even. : ) On Tue, May 21, 2013 at 12:08 PM, Bipin Gupta <bip...@gmail.com> wrote: > Darren, I quite missed the follow up on this deal from Amazon > Re-seller Electronics Basket. > How did it go? > It will be a good lesson for us and a forewarning to Amazon. > Please do let me know, as here in Bangalore our iPentax Google Groups > are following me up. > Regards. > Bipin > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- "Photography is a Bastard left by Science on the Doorstep of Art" - Peter Galassi -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
