I've been playing around with their demo version for a while, using a selection of raw files on another drive to avoid messing up my 'real' data.
The results looked promising, so I was lured by their Black Friday offer into buying the actual product plus DxO ViewPoint, a separately sold add-on doing what every other RAW converter software has as built-in functions to correct converging verticals etc. After registering both products, I started working with my normal RAW file directories and had to find that, much like ON1 Photo RAW, it almost comes to a grinding halt when dealing with my - admittedly rather large - directories. As a result, it is totally unusable for my purposes, unless I'd completely reorganise my files and directories. Also, I found out too late that DxO Photolab doesn't read any Pentax RAW files from cameras older than the K10D, e.g. not those from my *istDS. Attempts to solve these problems with their customer support have been answered with a few prefab text modules of no help whatsoever. After a similar experience with ON1, where they at least refunded the purchase price without any further questions, I contacted DxO again, explaining the situation and asking for a refund. In doing so via their web form, I had to enter a subject for my message, with "Refund" offered as one of the few options. This produced a popup window that should have appeared *before* taking my money: they don't grant any refunds once the customer has entered the registration code into the software. I asked anyway and the answer was as expected. So, I've just written off 160 euros and will be still more careful next time I buy anything online. The rest of the night I'll be spending trying to remove DxO Photolab and all the little droppings it has left all over my photo directories. Oh, and next time you buy a car, make sure to check that the manufacturer doesn't have a list somewhere that says it will not run on petrol from Texaco. Ralf -- Ralf R. Radermacher - Köln/Cologne, Germany Blog : http://the-real-fotoralf.blogspot.com Audio : http://aporee.org/maps/projects/fotoralf Web : http://www.fotoralf.de -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
