Alan-
Contact me off list. I may be able to provide a solution to your problem.
Paul
On 6/23/2025 2:22 AM, Alan Cole wrote:
In 2017 my Daughter in England purchased & activated Elements 13 &
susequently allowed me to install it as the Second User.
She subsequently bought a new laptop & upgraded to Elements 18.
Elements 13 was uninstalled from her old laptop withour de-activating.
Then, I had a computer crash in March & had to reset with a new
installation of Win 10. Obviously the Elements 13 was lost without
de-activating.
When I tried to re-install I received a message saying the key was
already taken. My daughter tried reinstalling on her old laptop with
the same result.
I have spent a lot of time on the forums, tried a few things without
success & have come to the conclusion that Elements 13 is "lost".
Adobe "knows" the software was activated on 2 laptops but it seems
there is no way o getting it de-activaed. The suggestion is that I
should upgrade to Elements 2025 on a three year subscription. All well
& good but it is very pricey with the SA Rand/US dollar exhange rate.
If there is some clever way the activations can be de-activated, I
would be most grateful to hear it? In the meantime I am able to use
Elements 10 which is still running but it is some way behind Elements 13.
Hoping someone will be able to help.
Alan C
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