NY Times, Mar. 20 2016
Carrier Workers See Costs, Not Benefits, of Global Trade
By NELSON D. SCHWARTZ

INDIANAPOLIS — The fuzzy video, shot by a worker on the floor of a 
Carrier factory here in the American heartland last month, captured the 
raging national debate over trade and the future of the working class in 
3 minutes 32 seconds.

“This is strictly a business decision,” a Carrier executive tells 
employees, describing how their 1,400 jobs making furnaces and heating 
equipment will be sent to Mexico. Workers there typically earn about $19 
a day — less than what many on the assembly line here make in an hour. 
As boos and curses erupt from the crowd, the executive says, “Please 
quiet down.”

What came next was nothing of the kind.

Within hours of being posted on Facebook, the video went viral. Three 
days after Carrier’s Feb. 10 announcement, Donald J. Trump seized on the 
video in a Republican presidential debate and made Carrier’s move to 
Mexico a centerpiece of his stump speeches attacking free trade.

Jennifer Shanklin-Hawkins is one of those Carrier workers who listened 
to the announcement on the factory floor. After 14 years on the assembly 
line, she earns $21.22 an hour, enough to put her oldest son through 
college while raising two other children with her husband, a truck driver.

And when she saw Mr. Trump talking about Carrier on the news, all she 
could do was shout “Yessss!” at the TV. “I loved it,” she said. “I was 
so happy Trump noticed us.”

In living rooms and barrooms across Indianapolis, conversations with 
Carrier workers like Ms. Shanklin-Hawkins crystallize what has become an 
extraordinary moment in the American political and economic debate. As 
both political parties belatedly recognize the anxiety and deep-seated 
anger of blue-collar workers nationwide, the more-trade-is-good 
bipartisan consensus that has long held sway in Washington is being 
sundered.

What isn’t evident in the video — or in the furious debate it has 
spawned — is that both the company and its soon-to-be former employees 
are reacting to the same transformative quarter-century of American 
economic policy aimed at lowering trade barriers and staying globally 
competitive.

“We have to look around the corner and see how this market will change 
in order to invest and stay in business for another 100 years,” said 
Robert McDonough, a senior executive at Carrier’s parent company, United 
Technologies. “You can blink and see your market position erode.”

The rub is that the costs and benefits aren’t distributed equally. 
Global trade has produced big gains for Americans, like more affordable 
goods — clothes, computers, even air-conditioners — and led to a more 
advanced economy.

At the same time, a chronic trade deficit and an overvalued dollar have 
caused factory jobs to dry up, contributing to a deep divide between the 
political and economic elite and the rest of the nation. Perhaps a clash 
was inevitable.

Consider the case of Ms. Shanklin-Hawkins. While she says she won’t be 
voting for Mr. Trump and considers him a racist, she applauds his 
message on trade. She says she plans to vote for Senator Bernie Sanders 
of Vermont, who similarly blasts free trade, but from the left. The two 
populist candidates may be political opposites, but when it comes to the 
downside of globalization, Mr. Sanders and Mr. Trump are speaking to her 
with one voice.

In fact, many Carrier workers here say that it was not so much Mr. 
Trump’s nativist talk on illegal immigrants or his anti-Muslim 
statements that has fired them up. Instead, it was hearing a leading 
presidential candidate acknowledging just how much economic ground 
they’ve lost — and promising to do something about it.

Mr. Trump has repudiated decades of G.O.P. support for free trade, 
calling for heavy tariffs on Mexican-made goods from the likes of 
Carrier. This has helped put him within arm’s reach of the Republican 
nomination.

Opposition to trade deals has also galvanized supporters of Mr. Sanders, 
helping him unexpectedly win the Michigan Democratic primary this month. 
At the same time, it has forced his rival Hillary Clinton to distance 
herself from trade agreements she once supported, like the proposed 
12-nation Trans-Pacific Partnership and the North American Free Trade 
Agreement, the 1994 deal with Mexico that is an important part of 
President Bill Clinton’s political legacy.

Exit polls after the Michigan primary , for example, showed that a clear 
majority of both Republican and Democratic voters believe international 
trade costs the American economy more jobs than it creates.

Nicole Hargrove, a 14-year Carrier worker, said she was an undecided 
voter and was uncomfortable with Mr. Trump’s attacks on immigrants, 
particularly Mexicans. “But I’d like to turn him loose on the financial 
world,” she said. “Maybe if Carrier had to pay more to bring stuff in, 
they’d think twice about moving jobs out.”

Disappearing Jobs and Stagnant Wages
The number of manufacturing jobs in the United States has fallen by 
nearly a third since 1990, while the median wage for workers in all 
sectors has hardly increased over the same period, after adjusting for 
inflation.

Mark Weddle, 55, started work at Carrier 24 years ago and earns $21 an 
hour running a machine that makes heat exchangers. “I have two 
brothers-in-law from Mexico,” he said, explaining why he disagrees with 
Mr. Trump’s anti-immigrant stance.

But when it comes to Carrier, “we’ve all worked our butts off,” he said. 
“And now they’re going to throw us under the bus? If Trump will kick 
Carrier’s ass, then I’ll vote for him.”

Continue reading the main story
That’s pretty much what Mr. Trump has threatened to do. At rally after 
rally, to rapturous crowds, he vows to impose a 35 percent tax on 
Carrier products from Mexico. Then, the laugh line: “I want to do this 
myself, but it is so unpresidential to call up Carrier.”

And Mr. Trump vows not to take Carrier’s calls until it agrees to change 
course. “As sure as you’re here, they will call me up within 24 hours,” 
he promises, and say to him, “‘Sir, we’ve decided to stay in the United 
States.’”

It is powerful talk.

The relentless loss of American manufacturing jobs, however, goes back 
nearly half a century, driven largely by forces beyond the control of 
any president. The advances of technology, the diffusion of industrial 
expertise around the world, the availability of cheap labor and the rise 
of China as a manufacturing powerhouse would have disrupted the nation’s 
industrial heartland even without new trade deals.

Nor are tariffs likely to bring many of these jobs back, said David 
Autor, a professor of economics at M.I.T., who is one of the country’s 
foremost specialists on the pluses and minuses of free trade. “We don’t 
have silver bullets,” he said.

“When I learned about the impact of trade agreements, the theory was 
that workers would be ‘released’ into the labor market and hired back at 
slightly lower salaries,” Mr. Autor said. “That’s not what happened. And 
no amount of cheaper air-conditioners will make these workers whole.”

‘Pretty Cool Working There’
On a rainy Thursday afternoon this month, after their 6 a.m.-to-4:30 
p.m. shift, a dozen Carrier workers gathered at Sully’s Bar & Grill to 
talk about the decades they had spent at the low-slung, beige-and-white 
factory across the street.

The group was diverse: black and white, male and female, old and young. 
And until the announcement of the eventual shutdown, most of them said 
they had loved working for Carrier, assembling furnaces and fan coils, 
hard as the work could be.

The workers in the Indianapolis factory are represented by the United 
Steelworkers union. As has been the case in the auto industry, the union 
agreed in 2011 to a two-tier wage system in which new hires were paid 
less than veteran employees.

“I’m more skilled with my hands than I am with my brain,” said Robin 
Maynard, half joking. He holds two associate degrees, oversees a team of 
15 and has worked at Carrier almost 24 years. “But I like working with 
my hands.”

Ms. Shanklin-Hawkins emphasized that she, too, enjoyed her work, despite 
having little flexibility when it came to setting hours. “I missed 
football games, graduations, you name it,” she said.

Her shifts can run 10 hours a day, six days in a row during summer and 
fall, when her line is busy, and mandatory overtime can total 20 hours a 
week. The pay, benefits and pension plan are all good, but it wasn’t 
just the money that kept her on the assembly line, Ms. Shanklin-Hawkins 
said.

“It’s pretty cool working there,” she said, describing how she carefully 
puts together “tubular mixers,” batches of rods that control the air 
flow in Carrier furnaces. “And when you do it for 60 hours a week, 
people are like family.”

It is painstaking work: Bend the rods, or force them into place, and the 
line can come to a halt, prompting a tongue-lashing from a supervisor. 
Despite that, like many of the 12 million American factory workers, Ms. 
Shanklin-Hawkins says the nation’s leaders have simply lost respect for 
people who make things.

“They didn’t even thank us for our work,” she said. “It was wrong.”

Indianapolis is far better off than many other cities in and around the 
Rust Belt. For the most part, it has successfully made the transition to 
an economy powered by services like health care, logistics and banking. 
The city’s unemployment rate is 4.6 percent, below the national average 
of 4.9 percent.

But many of the new jobs don’t pay nearly as well as Carrier does. Next 
to the 49-year-old Carrier plant is an Amazon warehouse that opened in 
2011, but with salaries there averaging just over $15 an hour, that’s a 
lot less than the $20 or more an hour Carrier workers typically earn.

Indiana politicians, who granted Carrier tax breaks and other 
incentives, are furious at the company and want their money back. They 
are also angry because Carrier’s parent, United Technologies, is a major 
military contractor that receives $5.6 billion annually from the federal 
government.

“That’s financed by the taxpayers they just fired,” said Senator Joe 
Donnelly, Democrat of Indiana. “They are trying to be the ultimate free 
rider.”

Carrier has said it will return public money in cases where the company 
has not kept its commitments to invest. But that’s small change for 
United Technologies, a company with sales of $56 billion annually, more 
than Walt Disney, Coca-Cola or Goldman Sachs. And, in any case, it won’t 
bring the jobs back.

Carol Bigbee, 59, has worked at Carrier for 13 years. Her 32-year-old 
daughter has a college degree and the kind of job that many economists 
say is the future in postindustrial America — she works in a medical 
lab. The only problem, Ms. Bigbee said, is that her daughter’s hourly 
pay is one-third less than her own pay at Carrier.

“I think it will be extremely hard to find a job that pays $22 an hour,” 
Ms. Bigbee said. “You have to be really blessed to find a job that pays 
that kind of money.” The few manufacturing jobs left require math tests, 
something she says she worries she could not pass.

The first layoffs won’t begin until 2017, and the final shuttering of 
the factory isn’t expected to happen until 2019, giving employees time 
to prepare. In addition, United Technologies has offered to cover the 
cost of at least four years of additional schooling for Carrier workers. 
But that’s cold comfort to people who can’t afford not to work or those, 
like Ms. Bigbee, who are near retirement.

She will be 60 in May, making retraining impractical. “If I were in my 
40s, I’d go back to school,” she said.

‘A Really Tough Decision’

As Ms. Bigbee and her co-workers were talking over beers and Tequila 
Sunrises at Sully’s in Indianapolis, executives from United Technologies 
were hosting a gathering of their own in New York City — at the Plaza 
Hotel, a property that was once owned, as it happens, by Donald Trump.

That meeting was part of “investor day,” an annual ritual for many 
Fortune 500 companies in which management sits down with analysts and 
shareholders and tells them why their company’s stock is a good buy. 
Carrier’s message: Moving jobs south of the border is a major part of 
the company’s strategy to increase profits.

“We’ve shifted an abundant part of our manufacturing footprint to 
relatively lower cost countries, about two-thirds,” said Mr. McDonough, 
president of the climate, controls and security division of United 
Technologies. “Still, there’s some opportunity there.”

Manufacturing products in lower-cost locales isn’t new for Carrier, 
which has had operations in Monterrey, Mexico, since 1969, decades 
before Nafta’s passage.

But Akhil Johri, the chief financial officer, noted that recent factory 
consolidation was among the reasons Carrier’s management is eyeing a 
list of targets for future cuts. “They are painful” but are necessary 
“for the long-term, competitive nature of the business and shareholder 
value creation,” he said. “We feel good about being able to execute on 
that.”

United Technologies faces pressure from investors hungry for earnings 
growth in an economy that’s only modestly growing at home, and falling 
in important overseas markets like China and the Middle East. Although 
the company’s stock has vastly outperformed benchmarks in the last few 
decades, the shares have badly trailed the Standard & Poor’s 500-stock 
index over the most recent five years.

Wall Street is looking for United Technologies to post a 17 percent 
increase in earnings per share over the next two years, even though 
sales are expected to rise only 8 percent. Bridging that gap means 
cutting costs wherever savings can be found, as Mr. McDonough suggested 
at the meeting with analysts.

Still he rejected the notion that pressure from Wall Street, or 
corporate greed, or even trade policy, had prompted the factory move to 
Monterrey. “This was a really tough decision,” he said. “This will have 
a real impact on folks we care about and this community. We’re an 
American company, but we compete globally.”

Staying competitive, raising profits and investing are among the reasons 
400 white-collar jobs in areas like engineering and marketing will 
remain in Indiana.

“Our company, with American workers,” he added, “builds a heck of a lot 
of stuff in the U.S.”

‘A Healthy Environment’

Less than a three-hour drive south of Laredo, Tex., where the mountains 
meet the desert scrub near Monterrey, lies one industrial park after 
another. That’s where Carrier and many other American manufacturers have 
built gleaming factories.

Outside Carrier’s plant on Hermenegildo Galeana Street in the suburb of 
Santa Catarina, a worker named Antonio Arroyo has nothing but positive 
things to say about his job, much like his colleagues in Indianapolis 
until last month. “The atmosphere is relaxed, a healthy environment,” he 
said. “Even the temporary workers are constantly trained.”

As in the United States, the day shift starts around 6 a.m. and finishes 
about 4 p.m., with a break for lunch. Temporary workers, who have 
contracts lasting from three to six months, earn 163 pesos a day, or 
$9.40. Permanent workers make 330 pesos for a day’s work, or $19.

Hourly salaries in Indianapolis range from $15 to $26 an hour, as they 
do up the road in Huntington, Ind., where an additional 700 United 
Technologies jobs will be transferred to Mexico as well.

United Technologies is not hurting like the American automakers or steel 
giants who lost billions when they were caught short by up-and-coming 
Japanese and South Korean competitors in the 1970s and 1980s. But the 
company says it fears it could end up in a similar situation if it 
doesn’t make sure it is among the most efficient manufacturers in the world.

Over all, United Technologies earned nearly $7.6 billion last year, and 
$2.9 billion of that came from the climate, controls and security 
division that includes Carrier. Those profits aren’t under pressure; in 
fact, margins in the unit have steadily expanded in recent years.

But that’s not good enough, said Howard Rubel, a senior analyst at 
Jefferies, who notes that United Technologies has vowed to cut at least 
a half-billion dollars in costs annually for the next few years. “The 
stock hasn’t done well,” Mr. Rubel pointed out.

United Technologies’ board cut the bonus of its chief executive, Gregory 
J. Hayes, by nearly half for 2015. Still, with a total compensation 
package of $5.7 million, he made more last year than Carrier’s factory 
workers could earn in several lifetimes. But in corporate boardrooms and 
country clubs, that’s not the point.

“It’s embarrassing,” said Mr. Rubel. “The stock didn’t do well, and he 
got dinged. And whether it’s the board or personal pride, no one wants 
that.”

Back in Indiana, smaller bonuses for top executives are the last thing 
state Representative Karlee Macer wants to hear about these days. Her 
district includes the Carrier plant, and for all their grit and noise 
and physical strain, manufacturing jobs aren’t like many other positions 
available to Americans who lack a college degree, she said. For one 
thing, they pay more, giving the children of factory workers other 
options if they so choose.

“My family has all been factory workers, including my grandmother, who 
came home with burn marks from welding,” she said over breakfast across 
the street from the Indiana Statehouse. “Is everybody who is not a 
white-collar worker supposed to earn $12 an hour?”


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