[perl #33815] resove ticket via e-mail

[via RT]

# New Ticket Created by  prashanth 
# Please include the string:  [perl #33815]
# in the subject line of all future correspondence about this issue. 
# <URL: https://rt.perl.org/rt3/Ticket/Display.html?id=33815 >


 
  Hi,
   
   I want to set RT to resolve ticket via mail by requester or CC. please any 
body give the solution how to set scrips and how to send mail to resolve 
tickets via mail.

 regards,
 prashanth.