Hi Nishant/Aditya, Kanika is still unable to access postgres, which is affecting our deliverables. Kindly let us know if this could be resolved. Ticket was opened on 2023-10-16 and its been a month without any resolution. The ticket was also closed without resolving it.
Regards, Sharan From: Jayamohan, Sharan Mohan (CWM-NR) Sent: Thursday, October 26, 2023 9:22 AM To: Patel, Nishant <nishant.pa...@rbc.com> Cc: Rajkumar, Anu <anu.rajku...@rbc.com>; Khetarpal, Kanika (CWM-NR) <kanika.khetar...@rbc.com>; Pestano, Priya <priya.pest...@rbc.com> Subject: RE: Incident INC5879442 - comments added Thank you Nishant. Regards, Sharan From: Patel, Nishant <nishant.pa...@rbc.com<mailto:nishant.pa...@rbc.com>> Sent: Thursday, October 26, 2023 7:40 AM To: Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan.jayamo...@rbc.com<mailto:sharanmohan.jayamo...@rbc.com>> Cc: Rajkumar, Anu <anu.rajku...@rbc.com<mailto:anu.rajku...@rbc.com>>; Khetarpal, Kanika (CWM-NR) <kanika.khetar...@rbc.com<mailto:kanika.khetar...@rbc.com>>; Pestano, Priya <priya.pest...@rbc.com<mailto:priya.pest...@rbc.com>> Subject: RE: Incident INC5879442 - comments added Hi Jayamohan, The ticket was escalated to DSS Malaysia team on Oct 19th, 2023. Today they performed uninstall and reinstall and still issue is persisted, hence they sent back to us asking to escalate to app support team . Ticket has been escalated to app support team on Oct 26th, 2023. Nishant Patel | Senior Tech Support Services Analyst | RBC TIA can troubleshoot tech issues and provide a status update on your ticket. https://connect.fg.rbc.com/community/techhub/pages/tech-support <https://connect.fg.rbc.com/community/techhub/pages/tech-supportand> and Maas360. From: Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan.jayamo...@rbc.com<mailto:sharanmohan.jayamo...@rbc.com>> Sent: Wednesday, October 25, 2023 11:37 PM To: Khetarpal, Kanika (CWM-NR) <kanika.khetar...@rbc.com<mailto:kanika.khetar...@rbc.com>>; Patel, Nishant <nishant.pa...@rbc.com<mailto:nishant.pa...@rbc.com>>; Pestano, Priya <priya.pest...@rbc.com<mailto:priya.pest...@rbc.com>> Cc: Rajkumar, Anu <anu.rajku...@rbc.com<mailto:anu.rajku...@rbc.com>> Subject: RE: Incident INC5879442 - comments added Hi Nishant/Priya, This ticket has been open for more than a week. Kindly let us know if this is something your team could address, if not let us know to which team it should be redirected to. Regards, Sharan From: Jayamohan, Sharan Mohan (CWM-NR) Sent: Monday, October 23, 2023 1:31 PM To: Khetarpal, Kanika (CWM-NR) <kanika.khetar...@rbc.com<mailto:kanika.khetar...@rbc.com>>; Patel, Nishant <nishant.pa...@rbc.com<mailto:nishant.pa...@rbc.com>> Cc: Rajkumar, Anu <anu.rajku...@rbc.com<mailto:anu.rajku...@rbc.com>> Subject: RE: Incident INC5879442 - comments added Hi Nishant, Team is using PgAdmin version 4. Kindly resolve the issue on priority. Regards, Sharan From: Khetarpal, Kanika (CWM-NR) <kanika.khetar...@rbc.com<mailto:kanika.khetar...@rbc.com>> Sent: Monday, October 23, 2023 12:52 PM To: Patel, Nishant <nishant.pa...@rbc.com<mailto:nishant.pa...@rbc.com>> Cc: Rajkumar, Anu <anu.rajku...@rbc.com<mailto:anu.rajku...@rbc.com>>; Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan.jayamo...@rbc.com<mailto:sharanmohan.jayamo...@rbc.com>> Subject: RE: Incident INC5879442 - comments added Hi Nishant, This is a gentle reminder. Please take it on priority as this is impacting my work. Regards, Kanika From: RBC Notifications <rb...@service-now.rbc.com<mailto:rb...@service-now.rbc.com>> Sent: Thursday, October 19, 2023 5:13 PM To: Khetarpal, Kanika (CWM-NR) <kanika.khetar...@rbc.com<mailto:kanika.khetar...@rbc.com>> Subject: Incident INC5879442 - comments added [External]<https://connect.fg.rbc.com/community/techhub/external-email-indicator> [cid:image001.jpg@01DA1882.AAAA3EF0] Incident Management Incident Escalated INC5879442 - postgreSQL unable to open Additional Details: Caller: Kanika Khetarpal Category: Application & Software Severity: 3 - Low Priority: 4 - Low Comments: ________________________________ 2023-10-19 07:42:50 EDT - Nishant Patel Additional comments Hi Kanika , This is Nishant from Tech Support Services. I am connecting you in reference to ticket No- INC5879442 regarding the reported issue of postgreSQL unable to open . Could you please confirm postgreSQL version ? ________________________________ 2023-10-19 01:22:09 EDT - Muhammad Hasbee Fathil Additional comments Hi Team please get full version of the application. ________________________________ 2023-10-17 16:31:58 EDT - Sally Bao Additional comments Hi Sima / Kanika, GDS doesn't service local installations of PostgreSQL. We offer support for DBaaS, on prem, and Azure cloud services. I can help you troubleshoot your database connection, but otherwise, please reassign this ticket to the appropriate group. You can view all the details of the incident by following the link below: Take me to the Incident<https://rbcfg.service-now.com/incident.do?sys_id=822921eb1b3dfd1054f5f5f61a4bcbf2&sysparm_stack=incident_list.do?sysparm_query=active=true> Thank you. For RBC Internal Use Only | Privacy & Security<http://rbcnet.fg.rbc.com/privacysecurity/index.htm?footer=y> NOTE: SERVICENOW GENERATED EMAIL, PLEASE DO NOT REPLY. 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