Hi Perry, pgAdmin will not be able to help here. You need to have PostgresSQL password before you add or connect to server using pgadmin. Note: Its seems , you are using AWS RDS instance for which generally username is rdsadmin. But AWS prevents users to connect this database.
Thanks, Yogesh Mahajan EnterpriseDB On Fri, Oct 31, 2025 at 5:37 PM Perry DellaValle < [email protected]> wrote: > Hello, > > My name is Perry DellaValle and our company, BowTie Medical, utilizes > PGAdmin for our Postgres SQL database. I wanted to reach out because we are > unable to access our root/admin account right now. The username is > rdsadmin, but we are unable to log in. Is there an ability to reset > passwords so we can gain access to this account again? > > We have had a couple of employees leave that had responsibility for these > accounts but did not share the information during a knowledge transfer. So, > I am reaching out to see what my options are. Please feel free to email me > or call me to gain more information but I am looking to gain access asap. > Let me know what other information you need in order to get us access to > our admin account. > > Best, > > *Perry DellaValle* > > Product Manager > > > > BowTie Medical, LLC > > 7750 Town Centre Drive | Suite 300 > > Broadview Heights | Ohio | 44147 > > Mobile: 440-567-5650 > > www.BowTieMedical.com > <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.bowtiemedical.com_&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=gbyoD0tdHFKNbxCw9Mde3lPhXR0TPkr64qeOzrZ-s8k&m=0mwSvOA-GBW0bYvXz7PwgSwE-6SCZSkc3-AxWVANvVzq4azcQvh0vSAfYktC4GLA&s=Gy-Eb9H5kh-b5Y3MnyPJOkBmkRRC4HqecjSltJ7RTu8&e=> > > >
