I'd suggest :

- first getting the 'order fields' value for the ticket you want :
SELECT field_order FROM mytable WHERE condition AND identifier=the_one_you're_looking_for ORDER BY field_order DESC LIMIT 1

- then counting all the tickets up to this order :

SELECT count(*) FROM mytable WHERE condition AND field_order <= (SELECT field_order FROM mytable WHERE condition AND identifier=the_one_you're_looking_for ORDER BY field_order DESC LIMIT 1)

You could also use a plpgsql function to reimplement your PHP thing, which should be faster than doing it in PHP, but probably slower than the example above.


# But there is a simpler solution.

How do you model the position of a ticket in the queue ? What is the 'order field' you mention ? If your table has a SERIAL PRIMARY KEY, it's monotonous, so you can use this without further worries.

table tickets_queues (id SERIAL PRIMARY KEY, queue_id, ticket_id, UNIQUE( queue_id, ticket_id) )

to get the position of a ticket (by its ticket_id) in a queue :

SELECT count(*) FROM tickets_queue WHERE queue_id=# AND id <= (SELECT id FROM tickets_queue WHERE ticket_id=# AND queue_id=#)

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