+1 i'm fully agree. http://about.me/diogenes.moreira
2011/12/12 Stéphane Ducasse <stephane.duca...@inria.fr> > Thanks diogenes. > > > First we should > - get a consortium > - a list of possible freelancers > - pay an engineer and see. > > Stef > On Dec 12, 2011, at 2:01 PM, Diogenes Moreira wrote: > > > Well, i'll write my answer in english and spanish (Mariano and Esteban, > please help if in my translate loose some think). > > > > > > English > > > > At least for my experience in other technologies management, (My > Smalltalks clients are small companies, and save in any think they can), > the client feel more comfortable if pait to support to a third person. > > That is, for much as a small payment, and answers them one person at a > call center, which has no idea what the answer and just follow the guide > for questions and answers such as "Is the power machine on?" not matter, > they feel more comfortable. > > Especially when you go to the production stage. In 90% of the cases, > calling the provider of the solution to any problem, but they feelmore > secure if you have Oracle, Microsofts, Etc. support > > If you see as the business model of Gemstone Currently, only the > Enterprise license is paid. > > In this sense, I think it would be very important to have a figure as > official support and a supported release, is something like RedHator > PostgreSQL. If the goal is to grow in space Pharo Enterprise. > > > > On the other hand, I agree there is an active community, it is almost > meaningless, but keep in mind that many cases those who manage a technology > area, don't know technology, and need a comfort zone and someone to call at > a crisis > > > > With regard to structure, I think that those who agreed to join the > Consortum have to have a role, I guess the first line (the most common > questions) should be results from a list. After X time, for example 48 > hours, or whatever you define. > > The case must be taken by one of the engineers. All you have to keep in > mind that contact with the subscriber, should be one and only, not to make > noise. > > > > Best > > > > Spanish. > > > > Por lo menos durante mi experiencia de gestión en otros tecnología, (Los > clientes que tengo en smalltalk, son PyMes y ahorran en todo lo que pueden > ), el cliente se siente mas cómodo si paga a un tercero, para soporte. > > Es decir, por mas que sea un canon chico, y lo atiende una persona en un > call center, que no tiene idea de lo que esta contestando y solo sigue una > guía de preguntas y respuestas tal como, "Tiene encendida la maquina", no > importa, se sienten mas comodos. > > Sobre todo cuando pasan a la etapa de producción, en el 90% de los > casos, terminan llamando al proveedor de la solución, pero se sienten mas > seguros, si tiene el soporte de Oracle, Microsofts, Etc. > > Si ven como esta armando el negocio de Gemstone Actualmente, solo la > licencia de uso Enterprise tiene precio. > > En este sentido creo que sería muy importante que exista una figura de > soporte oficial y un release soportado, algo así como tiene RedHat o > PostgreSql. Si el objetivo es hacer crecer Pharo en el espacio Enterprise. > > > > Por otra parte estoy de acuerdo existiendo una comunidad activa, esto > casi carece de sentido, pero tengan en cuenta que muchos casos los que > gestionan un área de tecnología, no conocen de ella y necesitan una área de > comodidad y alguien a quien llamar ante una crisis. > > > > Con respecto a la estructura para esto, creo que aquellos que aceptamos > formar parte del Consortum tenemos que tener un rol, supongo que una > primera linea (las preguntas más comunes) deberá ser resulta por una lista > y pasado X tiempo, por ejemplo 48 horas, o lo que se defina. > > El caso deberá ser tomado por alguno de los ingenieros. Lo único que > habría que tener en cuenta que el contacto con el suscriptor, debería ser > uno y solo, para no hacer lios. > > > > Saludos > > > > > > http://about.me/diogenes.moreira > > > > > > 2011/12/12 Stéphane Ducasse <stephane.duca...@inria.fr> > > > > On Dec 12, 2011, at 11:45 AM, Sven Van Caekenberghe wrote: > > > > > > > > On 12 Dec 2011, at 11:28, Stéphane Ducasse wrote: > > > > > >> We need your inputs to build a structure to answer these questions. > > >> So what would help you to make your clients feel more confident? > > >> Again I repeat it (and I know that you know): we are really > interested in making business grows around pharo. > > >> > > >> so do you think that the consortium could have a list of > > >> companies offering services? > > >> freelancers? > > >> … > > >> The consortium should help you. > > > > > > Having an active community where many people participate in making > Pharo better all the time is the best reference. > > > > > > It is also important that success stories, even small ones, are shared. > > > > > > Having a public list of available consultancy resources would be good, > yes. > > > > > > But I guess that half the people on these lists are available for > remotely delivered services in one form or another ;-) > > > > > > Although it is important that the community keeps on growing, we > reached critical mass a long time ago, IMHO. > > > > :) > > Yes but I would like to structure that point :) > > > > > > > > Sven > > > > > > > > >
