On Fri, 28 Mar 2003, Linux-Lists.Red-Hat.Phoebe wrote: >I, for one, don't use the phone. If it requires me spending my time >waiting on hold for someone to read off of a script to tell me what I >want, then I don't need it. I absolutely refuse to call a company on >the phone to do business with them. I absolutely hate dealing with the >maze of automated attendants companies put on their systems. If the >problem cannot be addressed by e-mail, they don't need me as a customer. > >I am extremely hardheaded on this matter. Companies, like Red Hat, who >post misleading information on their websites, are trying to get you to >call so that they can #1 - annoy you by making you go through a maze of >automated attendants and then once someone answers, they ask you the >same questions, and #2 - upsell you to something else and/or confuse you >enough on the phone with double-talk so that you buy something you don't >need. > >I have issues with sales reps. > >BTW, telling someone to call their sales rep without explaining things >to the public reminds me of another company. I don't deal with them >either. If you have to communicate privately by a phone, obviously the >company is hiding something.
Then don't call. Your opinion isn't likely to be counted then however. Or perhaps it will be. I don't know if "the right people" read this mailing list. I could be wrong. Either way, it was just a suggestion aimed at trying to help a customer "be heard" by "the right people". -- Mike A. Harris ftp://people.redhat.com/mharris OS Systems Engineer - XFree86 maintainer - Red Hat -- Phoebe-list mailing list [EMAIL PROTECTED] https://listman.redhat.com/mailman/listinfo/phoebe-list
