Hi,
Actually, it sounds to me like he wants to escalate trouble
tickets. I've done this before. Simply:
1. Make a cron that monitors the time, and when a ticket was
last touched.
2. Base it on seconds, set it to automatically set the status to
a certain level after so many seconds.
3. When some levels are hit, and you want more features, just
simply code them. I had it e-mail the Ops Manager when it hit level 4
(48 hours of no touches).
Lemme know if that doesn't help.
-Dan Joseph
-----Original Message-----
From: John W. Holmes [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 01, 2003 11:30 PM
To: 'Praveen Kumar'; [EMAIL PROTECTED]
Subject: RE: [PHP] Auto escalation
> Dear All,
> I'm new to the list. I'm intended to use the auto escalation
> functionality in my current project which is related to helpdesk. Can
> you please give me some suggestions about how to develop this. I'm
using
> PHP, MySQL
If I'm guessing correctly, you mean auto_increment. There are plenty of
examples in the manual (it's a mysql feature, not PHP). Please start
reading there and come back if you have a specific question about your
project. You'll probably want to make use of the mysql_insert_id()
function in PHP.
---John W. Holmes...
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