Assuming that 'pkg list' is empty, or nearly so, he may be running into some variation of
11060 Upgrade from 2008.05 to 2009.06 fails
http://defect.opensolaris.org/bz/show_bug.cgi?id=11060
though that wouldn't explain the inability to install packages. Still,
walking through that bug might help uncover what's going on here.
Danek
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