i left qwest a long time ago and it was fro crap like that.... have never looked back, and they have jerked about my company so badly we are moving to integra for all 3 of our locations
On Thu, Feb 19, 2009 at 12:11 PM, Bob Elzer <bob.el...@gmail.com> wrote: > I signed up for Price for Life, you sign up for two years, and then you have > the price for life. > > After two years, my price went up. I still fighting with them 4 months now. > Everyone I talk to says I should get the lower price, but then they escalate > it and the higher ups who won't talk to me, always reject it. > > I may have to find a lawyer for that. > > The first time I called about it, they connected me to the retention > department. I swear to god, He told me "The only thing we do hear, is > disconnect people" > > > > ________________________________ > From: plug-discuss-boun...@lists.plug.phoenix.az.us > [mailto:plug-discuss-boun...@lists.plug.phoenix.az.us] On Behalf Of JD > Austin > Sent: Thursday, February 19, 2009 11:32 AM > To: Main PLUG discussion list > Subject: Re: anyone else using Qwest/2-wire DSL service? > > I got rid or Qwest a year ago for exactly that reason. > They'd fix my phone lines then DSL would break then they'd fix DSL and mess > up the phone line. Sometimes they'd fix the line they came to fix but then > break my home phone line. Finally I just got tired of dealing with them and > dropped DSL and phone service. > It was annoying when you're demoing phone systems and your phone is > popping/clicking/buzzing/etc. > > Now I use Wydebeam (wireless point to point), have Vonage for home phone, > and other voip for business. Latency has never been lower and audio quality > is just fine. I get letters every month from Qwest begging me to come > back... if they'd worked that hard to keep my business I'd still be using > them. > > -- > JD Austin > Twin Geckos Technology Services LLC > j...@twingeckos.com > 480.288.8195x201 > http://www.twingeckos.com > > > Bill Watterson - "There is not enough time to do all the nothing we want to > do." > > On Thu, Feb 19, 2009 at 10:53 AM, Bob Elzer <bob.el...@gmail.com> wrote: >> >> OK, you got me started. First the actiontec is a piece of #...@$. It has a >> know bug with dns, that has never been fixed. >> >> Dealing with qwest tech is a pain, they will spend at least an hour going >> through the simple steps (which is all scripted), before they will escalate >> to some second tier. It is hard to get them to admit the problem is on their >> side. >> >> I had a problem with the DSLAM one time, and I knew it wasn't on my side, >> but they made me jump through hoops, before they finally said it was the >> switch. A week later I had the same problem, and they wanted me to jump >> through the same hoops, even after I got the second tier, they told me it >> wasn't the same problem. Guess what, it was, but it took me 1 1/2 hours to >> get them to realize it. turned out to be a failing dslam. >> >> If you're persistent (and have the time), you can get them to resolve your >> problem. >> >> Can you tell us that you latency is to your first hop. Right now mine is >> very high 120ms, I had this before and they fixed it, but I recently started >> seeing it again, and it is very bad for gaming. >> >> To get you latency do a traceroute to qwest.com and it will be the first >> phnx.dsl.gw?? that it hits. >> >> I can't find anything on the actiontec that will show me the lease times, >> but I can tell you I only get a new IP when I reset the modem. >> >> Are you sure, that it is the lease time ?, could the modem be resetting >> itself ?, might it be a heat problem ? if that point a fan at it and see if >> it lengthens the time. >> >> When it happens are all the lights still on, on the modem ?, if not then >> I'd say you are having a problem with the modem. >> >> ________________________________ >> From: plug-discuss-boun...@lists.plug.phoenix.az.us >> [mailto:plug-discuss-boun...@lists.plug.phoenix.az.us] On Behalf Of JD >> Austin >> Sent: Wednesday, February 18, 2009 5:02 PM >> To: Main PLUG discussion list >> Subject: Re: anyone else using Qwest/2-wire DSL service? >> >> I remember that I went through a DSL modem every year due to bad lines in >> my area. >> I had a static IP and it would just drop connection randomly when the >> modem was going bad. If I had a non-static IP it would have done what >> you're experiencing. >> Your modem might be ready for replacement. >> If you complain enough they'll RMA a new one to you/them. >> >> -- >> JD Austin >> Twin Geckos Technology Services LLC >> j...@twingeckos.com >> 480.288.8195x201 >> http://www.twingeckos.com >> >> >> George Burns - "I would go out with women my age, but there are no women >> my age." >> >> On Wed, Feb 18, 2009 at 4:56 PM, Charles Jones >> <charles.jo...@ciscolearning.org> wrote: >>> >>> JD Austin wrote: >>> >>> I used to have it. I think there is a 'keep alive' option in the >>> settings on the 2wire modem (I had an actiontec modem). >>> If not have the box you're sshing into ping google every minute or two >>> (ping -c 20 google.com) via a cron job. >>> >>> Sadly that wont do any good as I said I can be ssh into the box and be >>> typing away at command prompt and my connection drops and I have to wait 60 >>> seconds to get back in and the modem has a new IP. >>> >>> --------------------------------------------------- >>> PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us >>> To subscribe, unsubscribe, or to change your mail settings: >>> http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss >> >> >> --------------------------------------------------- >> PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us >> To subscribe, unsubscribe, or to change your mail settings: >> http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss > > > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us > To subscribe, unsubscribe, or to change your mail settings: > http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss > -- A mouse trap, placed on top of your alarm clock, will prevent you from rolling over and going back to sleep after you hit the snooze button. Stephen --------------------------------------------------- PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us To subscribe, unsubscribe, or to change your mail settings: http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
