I was asked to pass this to anyone i know looking for work. I know several in these mediums are looking
---------- Forwarded message ---------- From: Steve Resnik <steve.res...@insightglobal.net> Date: Mon, Aug 9, 2010 at 5:00 PM Subject: Insight Global: Job To: "cryptwo...@gmail.com" <cryptwo...@gmail.com> Hi Stephen, Congrats on your position. The job description I was calling you about is below if you know anyone who might be interested. Thanks! The CSC Technician I is an important part of our datacenter team. As the “front lines” of our business you are in the unique position of helping to cultivate a customer focused environment. The Customer Support Center provides 7x24x365 coverage in each of our datacenters. As a part of our team you will be responsible for acknowledging receipt of trouble ticket, assignment of trouble ticket, and completion of trouble ticket. In addition you will be answering calls, granting access to customer premises and installing network cabling. CSC Technicians may be required to work nights, holidays and weekends. RESPONSIBILITIES: · Answer incoming telephone calls · Verify access level via the customer access list · Unlock and lock customer cages and cabinets · Monitor incoming ticket queue · Follow the documented procedure for the customer trouble ticket lifecycle · Complete customer requests both verbal and written (tickets) · Generate trouble tickets in accordance with standard operating procedures · Assist customers as needed e.g. provide carts, provide approved tools etc. · Perform collocation room inspections as required · Escort carrier representatives to the M.P.O.E. and Telco spine as needed · Install network media (cross-connects) as needed e.g. fiber optic, Cat5e and coaxial cable · May occasionally install networking gear e.g. servers, switches, routers etc. · Perform other duties as assigned by management SUPERVISORY RESPONSIBILITIES: None PHYSICAL REQUIREMENTS: · Sedentary work: exerting up to 30 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc. · Frequent walking and escort of customer could reach 2 miles per shift. · Frequent use of hand tools i.e. wire strippers, scissors, punchdown tools etc. · Frequent use of a ladder to complete cross-connects, demarcation extensions and cable pulls. SKILLS REQUIRED: · Must have good problem determination/trouble shooting skills · Must have good verbal communications skills · Must have the ability to follow established guidelines, policies, and procedures · Must have the ability to work in a high-pressure dynamic environment and adjust to priority changes · Must have telephone, communications, and interpersonal skills are required. · Must be committed to quality and the motivation and ability to work well in a team environment is required · Understanding of network cabling and server basics · Prior network cabling and Fiber install knowledge EXPERIENCE REQUIRED: 1 year of working experience in a large scale environment in a call center, help desk or NOC requirement. EDUCATION/TRAINING REQUIRED: High school diploma College and certifications in a computer technology field is a strong plus A+ comptia certified (helpful but not required) higher consideration will go to a candidate with certification. Best Regards, Steve Steve Resnik | Professional Recruiter Insight Global, Inc. 16220 N. Scottsdale Rd. Suite 210 Scottsdale, AZ 85254 480-214-4747 Office 480-991-9269 Fax IGI Dial 2244 steve.res...@insightglobal.net www.insightglobal.net ________________________________ This message, and any attachments, are intended only for the use of the addressee(s) named herein, and may contain information that is legally privileged and/or confidential. It is the property of Insight Global, Inc. If the recipient of this message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this message and/or any attachments, is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the original message, any copies thereof, and any attachments from your system. -- A mouse trap, placed on top of your alarm clock, will prevent you from rolling over and going back to sleep after you hit the snooze button. Stephen --------------------------------------------------- PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us To subscribe, unsubscribe, or to change your mail settings: http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
