On Wed, 2009-05-13 at 18:55 +0530, Nikhil Kala wrote: > Hello All, > > Does any one know any open source software which is used for help desk > purpose. > > I am looking for feature like, > 1) Ticket raising feature by user > 2) acknowledgment to user after his problem or query has been replied by > email. > 3) Knowledge management system for reference to user. > > checkout OTRS, supposed to be the best in the category. there are many other such software that you'll find in the wikipedia. > > > Thanks & Regards, > Nikhil Kala > http://www.nikhilkala.com > _______________________________________ > Pune GNU/Linux Users Group Mailing List
arun. _______________________________________ Pune GNU/Linux Users Group Mailing List
