https://arris.secure.force.com/consumers/articles/Drivers_and_Firmware/Upgrading-Firmware-on-Cable-Modems-Gateways/

"Question: Can I upgrade the firmware on cable modems & gateways?
Answer: The Cable Operators (MSOs) have complete control of what cable
modem/gateway hardware they will allow installed and the firmware it
uses, on their cable plant.  This means anything directly connected to
the cable plant (COAX) in your house.  They do this to ensure that
nothing happens to anyone upstream from your connections.  Cable
Operators follow the DOCSIS Specifications that control this
methodology of firmware upgrades as well as providing security for the
firmware upgrades.

Cable Operators also run both the products and firmware through their
own test cycles to approve any manufacturers’ modems, wireless
gateways, and the associated firmware updates for deployment.  This is
not an ARRIS only implementation, but the required implementation of
any cable device manufacturer.  After an MSO has tested and approved a
new version of firmware for a cable device, they will then “push” that
new firmware out to the devices."

On Thu, May 20, 2021 at 6:15 PM Russell Senior
<[email protected]> wrote:
>
> Afaik, your ISP controls the cable modem, even if you purchased it.
> You should maybe inquire with them.
>
> On Thu, May 20, 2021 at 5:44 PM logical american
> <[email protected]> wrote:
> >
> > Hello:
> >
> > Does anyone know if a docsis 3.0 cable modem is made that features a
> > self-restoring configuration upon insertion of a memory card or usb
> > stick so that its memory and configuration are automatically restored?
> > This is similar to an operating system on a CD with self-boot.
> >
> > Last week my Arris cable modem was hacked but the factory defaults were
> > changed to so when I went to restore them, all of a sudden the passwords
> > were changed, rendering the cable modem useless.
> >
> > I am looking for something which easily restores the good working memory
> > and configuration data.
> >
> > Thanks.
> >
> > - Randall
> >
> > --
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