On May 25, 2012, at 13:03, Gabriel Gunderson <g...@gundy.org> wrote: > On Fri, May 25, 2012 at 11:02 AM, Joel Finlinson <j...@finlinson.net> wrote: >> I'm looking for recommendations on good VOIP >> products/companies/recommendations for a small business (less than 10 >> phones/handsets). <snip> > > It really depends on what you're looking for. As far as I see it, here > are your three main considerations: > > > 1) SIP origination and termination / DIDs / TF / LD: > > Who are you going to get your dialtone from? What do they charge per > minute for calls? Do you want to pay a flat fee and get unlimited > usage? Would you rather pay a little more per minute and hope that > it's cheaper over all? How much do they charge for long distance and > toll free numbers? Do you feel like you trust them enough to port your > existing and published DIDs to them? What codecs do they offer? Is > your existing ISP good enough to use VoIP without issues (bufferbloat, > uptime, network congestion, SLAs etc). How long of a contract are you > willing to sign? > > > 2) PBX like functionality: > > Do you want to provide your own PBX or use one provided to you? Do you > need to integrate calls with your CRM or other systems? Do you need > fine grained control over call flow? Do you need to be able to make > changes to recordings or logic quickly (without waiting on a > provider)? Would you rather off load all those issues to a 3rd party? > Do you have sunk costs that you can't yet bring yourself to abandon? > Do you need advanced features like calling queues, conference bridges, > etc? > > > 3) Handsets / phones: > > Do you already have SIP enabled phones? How many hard-phones do you > want? How many soft-phones? How important is speaker phone quality? > Does your font desk need to have shared lines? Do you want to buy > phones or lease them? Would you like the ability to provide your own > phones or would you rather get some that are tied to your service (and > guaranteed to work)? > > > I guess the point is that there are more options now than ever... > that's fun and exciting. But what's right for you? > > > If you want just plain SIP orig and term with lots of flexibility, I'd > do Flowroute with FreeSWITCH. Lots of flexibility, but you have to > know something about what you're doing. This is what I do for my > business. > > If you want middle of the road service where you can bring your own > hardware and a PBX is provided for you, you have tons of options. I'm > sure AT&T, Qwest, XO, (I think Comcast is getting into this) all have > something like this. If they don't have it *now*, they're all getting > into as quickly as they can. > > If you want an end-to-end solution that provides a high level of > customer support and charges on a per-handset basis, Jive (local) is a > good way to go. > > > Sorry that was so long and rambling... I better get back to work :) > > > Best, > Gabe
Gabe, Gabe, Gabe. I knew you wouldn't disappoint! Thanks for the awesome response - though I'm thinking you might've used up your monthly allotment of questions on my behalf. ;-). In this situation, I'm more in the project manager/consultant/recommender role. Help them find something with minimal ongoing effort from me after the fact. The Jive, Arrivaltel, Gabe's company, some-other-PLUG-member's company, (something less expensive than CenturyLink's current solution). - jf /* PLUG: http://plug.org, #utah on irc.freenode.net Unsubscribe: http://plug.org/mailman/options/plug Don't fear the penguin. */