But why did it have to take 3 days to confirm, acknowledge and solve the
problems? Not a really good service by Spotify... :-(

I'm not sure this was a Spotify problem after all. The engineers I am in Touch with still don't know what this was. And as it was so local to (mostly) one country, it could as well have been some kind of internet infrastructure glitch. Maybe you're all using the same ISP who had a peering problem with wherever the Spotify data should have come from?

--

Michael
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