bpa wrote: > It's great that mrw did the detective work and unlike me didn't get > sucked into debate - lesson learnt. In another life I spent some time in a dual 'front line support' and 'back office fixer' role. Achieving a productive balance was hard, and I never really learned to get it right. "I can't take your call right now because I'm trying to fix your problem" worked sometimes. Difficult to do on an Internet forum !
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