http://www.governing.com/columns/tech-talk/gov-ransomware-police-cybsersecurity.html
?


Hackers Hold Police Files Hostage for Ransom The growing threat of
cybercrime has exposed just how vulnerable police departments are to it.

by Tod Newcombe <http://www.governing.com/authors/Tod-Newcombe.html> | March
9, 2016



In June 2014, an officer with the Durham, N.H., Police Department opened
what she thought was a digital fax attached to an email about an
investigation she was working on. Instead, it was a type of malicious
software that infected files throughout the entire police department’s
network of computers. By the next morning, the entire system was in serious
trouble.

The officer had accidentally downloaded an extortion malware program
popularly known as ransomware. It encrypts a computer’s files (meaning they
can only be accessed by the cybercriminals) and then sends victims a
digital ransom note, demanding money to decrypt them.

The Durham police department was able to minimize the damage and recover
the locked files from a backup copy that hadn’t been infected without
paying the ransom. But that hasn’t been the case for a number of other law
enforcement agencies.

Last year, five small police departments in Maine had their files
encrypted. Police departments in Illinois, Massachusetts and Tennessee have
also been held hostage by ransomware attacks. In each case, the police had
to pay a ransom.

Of course, it’s not just the police who have been victims.

In 2014, an attacker demanded $800,000 from the city of Detroit after
infecting some of its computer files. (The city didn't pay, though, because
the encrypted database was no longer used by city staff). In February of
this year, the town of Medfield, Mass., paid a $300 ransom after its
computer system was locked down by extortionists.

Public-sector problems with ransomware have been at a low simmer for a
while, with 35 state and local governments reporting problems in 2014,
according to the Multi-State Information Sharing and Analysis Center, an
organization that tracks cybersecurity issues for states and localities.
But in 2015, the FBI warned that the problem is on the rise -- growing 114
percent in 2014
<http://www4.symantec.com/mktginfo/whitepaper/ISTR/21347932_GA-internet-security-threat-report-volume-20-2015-social_v2.pdf>
-- and
said that unlocking the files is so difficult that the agency often
suggests just paying the ransom.

The tactics of each type of ransomware vary, but all follow the same theme:
make the victim believe there’s no option but to pay. The most common way
it happens is through an email attachment that looks like an invoice, bill
or delivery. Sometimes it’s just a matter of clicking on what appears to be
a legitimate advertisement on a website. Once the software launches, it
quickly encrypts computer files, making them inaccessible. Victims then
receive a message on their computer screen, telling them their files have
been encrypted and that they must buy an electronic PIN number to enter
into a box on the screen. The amount varies but is usually between $300 and
$700. Rather than try to extort large sums of money from only a few
victims, hackers have found more success expanding the number of people and
organizations they target and asking them to pay modest ransoms.

There’s also a psychological aspect to ransomware that increases its
success rate.

“When people see the ransomware notice on their work PC, they panic,” said
Rahul Kashyap, chief security architect at Bromium Labs, a security firm.
“They think it’s their fault for triggering the attack, so they pay.”

Adding another layer of terror is that the threats set a time limit for
victims before they lose the agency’s files.

“There’s a timer on the screen that ratchets up the sense of fear,” he said.

But why are police departments -- where leaked or lost computer files could
damage trials and cases and endanger people -- not better guarded against
such cyberattacks?

Part of the problem is that law enforcement agencies tend to be small and
lack sophisticated computer protection systems and/or IT personnel. About
half of all local police departments employ fewer than 10 officers,
according to the Bureau of Justice Statistics. When it comes to technology,
information security remains a low priority. Only half of departments have
policies in place to minimize the risk of cyberattacks, according to a 2013
survey from the International Association of Chiefs of Police and the
Canadian Association of Chiefs of Police.

At the same time, the public sector has become a growing target for
hackers. Symantec reported that 29 percent of all types of cyberattacks in
2014 (compared to 12 percent in 2012) were directed at government agencies.

The simplest way to avoid a ransomware problem is to back up computer files
and make sure the virus protection software is up to date. Another way,
some say, is to not give in to the extortion.

“Don’t pay the ransom, don’t negotiate,” said Richard Stiennon, who has
written extensively about cybersecurity. “If everybody stopped paying, this
form of malware wouldn’t continue.”

Dave Kurz, the chief of police for Durham, N.H., reminded police agencies
that whatever their size and in spite of their best efforts, they will be
exposed to modern cyberthreats like this. His best suggestions for limiting
their impact are to minimize downloads, and if an email attachment looks
suspicious, “don’t hesitate to hit delete.”






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