<https://www.theguardian.com/profile/alex-hern>
Google will stop scanning content of personal emails

Company did read emails in personal Gmail accounts to target users with
tailored adverts but said it would stop


<https://www.theguardian.com/profile/alex-hern>

Alex Hern <https://www.theguardian.com/profile/alex-hern>
<https://twitter.com/alexhern>

Monday 26 June 2017 05.39 EDT Last modified on Monday 26 June 2017 07.43 EDT

Google <https://www.theguardian.com/technology/google> will stop scanning
the content of emails sent by Gmail users in an attempt to reassure
business customers of the confidentiality of their communications.

The company did read the emails in personal Gmail accounts in order to
target users with personalised adverts but said in a blogpost
<https://blog.google/products/gmail/g-suite-gains-traction-in-the-enterprise-g-suites-gmail-and-consumer-gmail-to-more-closely-align/>
it would stop doing so in order to “more closely align” its business and
consumer products. Its business offering, part of G Suite, has never
involved scanning emails.

“G Suite’s Gmail is already not used as input for ads personalisation,”
wrote Diane Greene, the senior vice president in charge of Google Cloud.
“Google has decided to follow suit later this year in our free consumer
Gmail service. Consumer Gmail <https://www.theguardian.com/technology/gmail>
content will not be used or scanned for any ads personalisation after this
change.”

Although G Suite customers, who pay Google for business use of a portfolio
of web apps including Gmail, Google Docs, Calendar and Contacts, have never
had their messages scanned for use in advertising, many potential customers
were nonetheless put off the product by the mistaken impression that they
were, Greene told Bloomberg
<https://www.bloomberg.com/news/articles/2017-06-23/google-will-stop-reading-your-emails-for-gmail-ads>.
“What we’re going to do is make it unambiguous,” she said.

G Suite will still scan emails for other features. Security scans, common
to both the consumer and business products, will continue to pick up spam,
hacking and phishing attempts, while features like Gmail’s “Smart Reply” –
which offers suggested replies to messages based on previous emails – will
be available for administrators to enable in G Suite.

The change in advertising policies on Gmail shows the growing degree to
which Google values its enterprise customers. Greene’s remit covers not
only G Suite, but also the company’s cloud computing platforms, which are
directly competing against rival Amazon’s attempts to position Amazon Web
Services as the core infrastructure
<https://www.theguardian.com/technology/2017/feb/02/amazon-web-services-the-secret-to-the-online-retailers-future-success>
of the internet.

Removing email scanning for ad personalisation doesn’t mean the free
version of Gmail will go ad-free, however. The company will continue to
advertise on the service, but the adverts will now be targeted in the same
way as other Google services, based on information gleaned from other
activity on users’ profiles, such as their searches, browsing
activity, and even
physical locations <https://support.google.com/adwords/answer/2453995?hl=en>
.
https://www.theguardian.com/technology/2017/jun/26/google-will-stop-scanning-content-of-personal-emails

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