Former News Radio Staffer Spills the Beans on How Shock Jocks Inspire
Hatred and Anger
http://www.alternet.org/mediaculture/107326/
I first got into journalism because I thought I could make a
difference.

I wrote for the school newspaper and did “news” reports on a radio
station a friend and I started at my high school in Springfield, Mo. I
got my first professional job at age 20, while still in college, at a
local radio station’s news department. Three years later, I became a
news director, and 12 years after that, in 1995, I was recruited to
move to Milwaukee to become news director at WTMJ, one of the largest
and most successful news/talk radio stations in America.

That was where my real education occurred.

I worked for three years as news director, and then, in 1998, gained
the additional title of assistant program director, a role I held
until leaving the station in July 2006. From that position, I worked
closely with our talk show hosts and became intimately familiar with
how they appeal to listeners and shape their vision of the world. Let
me tell you some of the lessons I learned.

To begin with, talk show hosts such as Charlie Sykes – one of the best
in the business – are popular and powerful because they appeal to a
segment of the population that feels disenfranchised and even
victimized by the media. These people believe the media are
predominantly staffed by and consistently reflect the views of social
liberals. This view is by now so long-held and deep-rooted, it has
evolved into part of virtually every conservative’s DNA.

To succeed, a talk show host must perpetuate the notion that his or
her listeners are victims, and the host is the vehicle by which they
can become empowered. The host frames virtually every issue in us-
versus-them terms. There has to be a bad guy against whom the host
will emphatically defend those loyal listeners.

This enemy can be a politician – either a Democratic officeholder or,
in rare cases where no Democrat is convenient to blame, it can be a
“RINO” (a “Republican In Name Only,” who is deemed not conservative
enough). It can be the cold, cruel government bureaucracy. More often
than not, however, the enemy is the “mainstream media” – local or
national, print or broadcast.

Sometimes, it can even be their own station’s news director. One year,
Charlie targeted me because I had instructed my midday news anchor to
report the Wimbledon tennis results, even though the matches wouldn’t
be telecast until much later in the day. Charlie gave out my phone
number and e-mail address on the air. I was flooded with hate mail,
nasty messages, and even one death threat from a federal law
enforcement agent whom I knew to be a big Charlie fan.

In the talk radio business, this concept, which must be mastered to be
successful, is called “differentiating” yourself from the rest of the
media. It is a brilliant marketing tactic that has also helped Fox
News Channel thrive. “We report, you decide” and “Fair and Balanced”
are more than just savvy slogans. They are code words signaling that
only Fox will report the news in a way conservatives see as objective
and truthful.

Forget any notion, however, that radio talk shows are supposed to be
fair, evenhanded discussions featuring a diversity of opinions. The
Fairness Doctrine, which required this, was repealed 20 years ago. So
talk shows can be, and are, all about the host’s opinions, analyses
and general worldview. Programmers learned long ago that benign
conversations led by hosts who present all sides of an issue don’t
attract large audiences. That’s why Kathleen Dunn was forced out at
WTMJ in the early ’90s and why Jim and Andee were replaced in the
mid-’90s by Dr. Laura. Pointed and provocative are what win.

There is no way to win a disagreement with Charlie Sykes. Calls from
listeners who disagree with him don’t get on the air if the show’s
producer, who generally does the screening, fears they might make
Charlie look bad. I witnessed several occasions when Sen. Russ
Feingold, former Mayor John Norquist, Mayor Tom Barrett or others
would call in, but wouldn’t be allowed on the air.



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