Dear Partners,
Please go through the requirement and send the resume with contact details and the best rate. Title: Service Support and User Testing Location: Sunnyvale CA Duration: 6+ Months No of Positions: 3 Rate: $DOE Must Have Skills: Knowledge of technical support sites, knowledge base, use of common business functions used for customer support like case management, case resolution, tracking and updates, Return Merchandise authorization process and flows, etc is essential for this role. [NOTE: This is key SME requirement for this role] Candidate must have experience writing test scripts, test scenarios, test cases for large projects and testing using HP quality center (HPQC) Desired Skills: Business Analysis experience [ 3-5 years] Data migration testing and validation experience, [1 - 2 years ideal] Testing, [1 -2 years] Experience conducting business UAT [ 1 -2 years]. Total experience: 4 - 8 years Job Roles / Responsibilities: The essential functions of the Support SME include: * Work with IT to troubleshoot and resolve issues related to the particular business application or tools being supported (e.g. SAP CRM, Support Site) * Understand how the business processes of operational team are integrated with and supported by a CRM business system or toolset * Proactively keep in touch with the end user communities regarding the usability of the solution and any changes required. * Facilitate the prioritization of the requests for application or tool change * Interact with the IT organization to finalize scalable, cost effective solutions for bugs and enhancement requests * Manage the business side activities to ensure milestones are met * Define the test scenarios that will need to be addressed at User Acceptance Testing and prepare test suites. * Help project manager with definition of user acceptance testing milestones and track progress against same using HPQC and other tools. * Create the test cases for the test scenarios for bug fixes and enhancements * Perform/facilitate User Acceptance Testing for system changes, including defect management and report on the same. * If required, communicate changes to the end users of the applications/tools * Training * Release Notes * Communication messages * Support any change to applications/tools once they are in production and test changes prior to production deployment. * Provide various ad-hoc analyses required by related groups or functions to support cross-functional initiatives. Looking ahead to work with you for better business prospects, Thanks & Regards, Kevin M Maxwell AirySoft Inc Ph: 616-797-2118 Fax: 313-262-1836 6200 28th Street SE || Suite #106 || Grand Rapids || MI 49546 || Email: ke...@airysoft.com || <http://www.airysoft.com/> www.airysoft.com Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list reply with "remove" and include your "original email address / addresses" in the subject heading. Include complete address/addresses and/or domain to be removed. We will immediately update it accordingly. We apologize for the inconvenience if any caused. -- You received this message because you are subscribed to the Google Groups "Powerbuilder Assignments" group. To post to this group, send email to powerbuilder-assignments@googlegroups.com. To unsubscribe from this group, send email to powerbuilder-assignments+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/powerbuilder-assignments?hl=en.
