Hi, Hope you are doing well. We have an urgent opening with one of our client.
Please go through the requirement if interested revert with your updated resume. Note: if you know of someone who may be a good fit, please forward this to them *Business Objects & Crystal Reporting Support Analyst* *Purpose Of the Role* Handle L1/L2 Support adhering to the governing SLAs. Be the first point of contact of the Support and Operations Team. Handle first level incident and service requests, Monitor the availability and continuity of Applications. *Responsibilities* Monitor and support systems through the use of real time monitoring tools and ticketing systems. Resolve Service/Problem tickets promptly and within established SLAs based on the customer impact and severity. Ability to take ownership of an issue or a project and the dedication to see it through to completion. Strong passion and desire for application support as well as process improvement. Extensively work with Internal/external Stakeholders and make sure deliverables are met within the SLA. Ability to research, analyze and recommend improvements to the organization’s use of the software applications *Process Knowledge required* Should be comfortable with different ITIL processes of Incident, Change and Problem Management. Good knowledge on Incident, Problem and Change management process Knowledge on Ticketing tool Manning P1/P2 Bridge Calls ITIL V3 certified (preferred) *Technical Expertise required* 3 to 5 years having sound knowledge of report development and support on Crystal Reports Should be proficient in SQL Query writing and debugging Analysis of business requirements and elaborate it for all details needed to start report design Design, Develop and Unit test the report Schedule the reports and provide production support activities for the reports Design and implement technology best practices, guidelines and repeatable processes Should have knowledge on Business Objects and .Net knowledge to build the crystal reports *Nice to Have* Good understanding of Financial/Banking Domain. Capital Markets Industry understanding in aspects of Wealth management, Asset Management. Strong software development and debug/troubleshooting skills Experience in creating and maintaining technical documentation. *Hemant Joshi* * 11340 Lakefield Drive Suite #200, Johns Creek, GA, 30097 (904) 267-0745 hemant.jo...@nlbservices.com <hemant.jo...@nlbservices.com>* -- You received this message because you are subscribed to the Google Groups "Powerbuilder Assignments" group. To unsubscribe from this group and stop receiving emails from it, send an email to powerbuilder-assignments+unsubscr...@googlegroups.com. To post to this group, send email to powerbuilder-assignments@googlegroups.com. Visit this group at https://groups.google.com/group/powerbuilder-assignments. For more options, visit https://groups.google.com/d/optout.
