Hi *Folks*,

Hope you're doing great there..!



I am wondering if you have consultant available for the below position, if
so please respond me with their most updated resume and the best contact
number to reach them to discuss about the below role ASAP.



Please respond back to asi...@tranzeal.com



*NOTE : DIRECT CLIENT NEED..!!!!!!!*



*Job Title: Buisness Analyst (BPO/Contact Center)*

*Location: Alpharetta, GA*

*Duration: Long Term Contract*



*ESSENTIAL DUTIES*

*Works independently in assisting the business in building upon the project
definition, description and vision document, which may include scope, risk,
and identification of stakeholders with infrequent oversight

*Plans, coordinates, and creates written documentation that clearly
describes the needs of the business, which may include Business
Requirements, Business Use Cases, Process Models, Business Needs Analysis,
or Conceptual Design Documents.

*Gathers requirements, researches and analyzes existing, and proposed
solutions in the development, modification, or enhancement of programs or
systems.

*Engages in dependency analysis, functional design, workflow analysis, use
case analysis, data and process modeling, and has a clear understanding of
the current and future business rules

*Participates in the Testing discipline by partnering with the Test Lead to
support including Test Planning, incident research and analysis, Test
strategy, QA and user acceptance testing functions, as needed

*Leverages a deep understanding of system behavior and data properties to
assist Test Lead in determining efficient and effective approaches to
testing broad and/or complex topics

*Works independently to prepare and plan all aspects of the Requirements
discipline, including controlling or participating in estimating,
feasibility analysis, meeting facilitation, management and executive
reporting, change request management, issue tracking, process improvements,
and project planning

*Provides support as needed throughout the project lifecycle, participating
directly in issue resolution, break and hot fix support, and triage in the
identification and resolution of all project incidents, documentation
maintenance and traceability as related to the Requirements discipline

*Stays current with customer needs and strategies; utilizes formal and
informal written communication methods to communicate updates and findings;
and facilitates meetings and presentations to all types of diverse audiences

*Configures COTs application to fit business and operational needs

*Creates reports and analyzes data to identify solutions that meet business
goals

*Analyzes current processes and identifies existing or potential problems
in order to discover new process improvement opportunities

*This list is not all-inclusive and you are expected to perform other
duties as requested or assigned



*Knowledge, Skills, and Abilities*

*Excellent communication, influence, presentation, team and interpersonal
skills. Able to present goals, project scope, and requirements to any level
in the organization.

*Map customer's business requirements to specific capabilities, taking into
consideration customer's current contact center platform.

*Conduct complex quantitative and qualitative analysis, documenting current
and future state business processes.

*Use business systems and data sources from current platform to derive
insights from customer contacts to contact centers.

*Ability to conceptualize business problems and out of the box solutions

*Champion of change, process and best practices to both the business and
technical team members

*Strong data interpretation skills to form actionable suggestions to
support business requirements

*Ability to understand stakeholder needs and demonstrates creative thinking
to provide innovative solutions and recommend system and process
enhancements.

*Strong decision-making skills and process management to ensure
stakeholders understand all the conditions, environment, and measures in
which the decision will be made.

*Ability to perform evaluation of historical trends to provide predictive
insights

*Ability to offer solutions to resolve risks, conflicts, and assumptions.

*Ability to summarize requirements and connect requirements to business
goals while anticipating impact on target as well as related systems.

*Strong research skills/ability to get an overview and dive into details
independently.

*Moderate experience with agile methodologies (with Kanban boards or
Sprints)

*Strong root cause analysis skills and ability to write and execute basic
SQL queries and reports

*Deep level of understanding of multiple systems

*May be assigned by department or division management



*Required Skills:*

Experience in a BPO/Contact Center application

*Experience with a Workforce Management tool(like Aspect, Nice, but not
restricted)

*Experience in business analysis in a technical environment, supporting
large teams of business, IT staff, and executive management

*Experience with both process and data-driven structured analysis techniques



Thanks & Regards



*Avisheak Singh*

asi...@tranzeal.com

www.tranzeal.co <http://www.tranzeal.com/>m

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