Hi *Folks*, Hope you're doing great there..!
I am wondering if you have consultant available for the below position, if so please respond me with their most updated resume and the best contact number to reach them to discuss about the below role ASAP. Please respond back to asi...@tranzeal.com *NOTE : DIRECT CLIENT NEED..!!!!!!!* *Job Title: Buisness Analyst (BPO/Contact Center)* *Location: Alpharetta, GA* *Duration: Long Term Contract* *ESSENTIAL DUTIES* *Works independently in assisting the business in building upon the project definition, description and vision document, which may include scope, risk, and identification of stakeholders with infrequent oversight *Plans, coordinates, and creates written documentation that clearly describes the needs of the business, which may include Business Requirements, Business Use Cases, Process Models, Business Needs Analysis, or Conceptual Design Documents. *Gathers requirements, researches and analyzes existing, and proposed solutions in the development, modification, or enhancement of programs or systems. *Engages in dependency analysis, functional design, workflow analysis, use case analysis, data and process modeling, and has a clear understanding of the current and future business rules *Participates in the Testing discipline by partnering with the Test Lead to support including Test Planning, incident research and analysis, Test strategy, QA and user acceptance testing functions, as needed *Leverages a deep understanding of system behavior and data properties to assist Test Lead in determining efficient and effective approaches to testing broad and/or complex topics *Works independently to prepare and plan all aspects of the Requirements discipline, including controlling or participating in estimating, feasibility analysis, meeting facilitation, management and executive reporting, change request management, issue tracking, process improvements, and project planning *Provides support as needed throughout the project lifecycle, participating directly in issue resolution, break and hot fix support, and triage in the identification and resolution of all project incidents, documentation maintenance and traceability as related to the Requirements discipline *Stays current with customer needs and strategies; utilizes formal and informal written communication methods to communicate updates and findings; and facilitates meetings and presentations to all types of diverse audiences *Configures COTs application to fit business and operational needs *Creates reports and analyzes data to identify solutions that meet business goals *Analyzes current processes and identifies existing or potential problems in order to discover new process improvement opportunities *This list is not all-inclusive and you are expected to perform other duties as requested or assigned *Knowledge, Skills, and Abilities* *Excellent communication, influence, presentation, team and interpersonal skills. Able to present goals, project scope, and requirements to any level in the organization. *Map customer's business requirements to specific capabilities, taking into consideration customer's current contact center platform. *Conduct complex quantitative and qualitative analysis, documenting current and future state business processes. *Use business systems and data sources from current platform to derive insights from customer contacts to contact centers. *Ability to conceptualize business problems and out of the box solutions *Champion of change, process and best practices to both the business and technical team members *Strong data interpretation skills to form actionable suggestions to support business requirements *Ability to understand stakeholder needs and demonstrates creative thinking to provide innovative solutions and recommend system and process enhancements. *Strong decision-making skills and process management to ensure stakeholders understand all the conditions, environment, and measures in which the decision will be made. *Ability to perform evaluation of historical trends to provide predictive insights *Ability to offer solutions to resolve risks, conflicts, and assumptions. *Ability to summarize requirements and connect requirements to business goals while anticipating impact on target as well as related systems. *Strong research skills/ability to get an overview and dive into details independently. *Moderate experience with agile methodologies (with Kanban boards or Sprints) *Strong root cause analysis skills and ability to write and execute basic SQL queries and reports *Deep level of understanding of multiple systems *May be assigned by department or division management *Required Skills:* Experience in a BPO/Contact Center application *Experience with a Workforce Management tool(like Aspect, Nice, but not restricted) *Experience in business analysis in a technical environment, supporting large teams of business, IT staff, and executive management *Experience with both process and data-driven structured analysis techniques Thanks & Regards *Avisheak Singh* asi...@tranzeal.com www.tranzeal.co <http://www.tranzeal.com/>m -- You received this message because you are subscribed to the Google Groups "Powerbuilder Assignments" group. 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