I was really intrigued, but being unfamiliar with this retailer, ran a Better Business Bureau check on it.
http://www.bbbsilicon.org/commonreport.html?compid=212384 (if that doesn�t work, go to http://www.bbb.org and click on "Business" or, go straight to: http://search.bbb.org/search.html And type in "Surplus Computers" (w/o quots) And click on the report for the specific retailer: SURPLUS COMPUTERS 1600 Duane Ave SANTA CLARA, CA (as identified at their web site, at the bottom of this page: http://www.softwareandstuff.com/ssaboutus.html) Anyway, BBB sez: "Based on BBB files, this company has an unsatisfactory record with the Bureau. Specifically, our records show a pattern of non-response to consumer complaints brought to its attention by the Bureau. The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed. The following data concerns complaints processed by the BBB since the firm's file was opened or over the last 36 months, whichever is less. Surplus Computers has had 49 complaints. 14 were closed as Resolved. 7 were closed as Assumed Resolved. 12 were closed as Resolution Delayed. 1 was closed as Unresolved. 15 were closed as No Response. Of these complaints: 4 were concerning Selling Practices. 7 were concerning Service Issues. 3 were concerning Credit or Billing. 8 were concerning Delivery Issues. 6 were concerning Refund Practices. 12 were concerning Product Quality. 6 were concerning Guarantee or Warranty. 3 were concerning Repair Issues." Take it for what it's worth. Some of the prices on some of the stuff look awesome. And as BBB sez, the number of complaints may be a function of many, many orders. But it's how a company HANDLES complaints that's key. I just did a search for CDW of Vernon Hills, IL (which bought MacWarehouse); it got a satisfactory rating. It had complaints, but resolved them, or in every case "made good faith effort to Resolve." Hope this helps. Robert H., let us know if this order goes down okay. Peace, -- Chuck on 5/19/04 12:53 AM, Robert H. Baucom at [EMAIL PROTECTED] wrote: > Thanks to James Gribble for notifying me of this. > > That's right Two dollars and 99 cents ... aka $3.00. > > There is a sale that ends tonight at midnight. I bought 4. > > RHB > > > > http://www.surpluscomputers.com/4daysale.html > -- Power Computing is sponsored by <http://lowendmac.com/> and... 123Inkjets.com <http://lowendmac.com/ad/123inkjets.html> Support Low End Mac <http://lowendmac.com/lists/support.html> Power Computing list info: <http://lowendmac.com/power/list.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> List archive: <http://www.mail-archive.com/powercomputing%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
