Robert Price sez: >When I was originally having this problem several months ago I wrote >PowerMail support several times. I received an initial reponse (no case >number), but I did not receive any more responses with my follow-ups. >Could say a bit disappointing. As a consultant who works around the >states and who has often recommended PowerMail over the past several >years, this was of concern. Several other things took precedence and put >the problem to the side (and could use the epson printer that was >working), but now with time I thought I'd try via the discussion group as >other than this problem the software has been fine. > >Thank you. > >-- >Robert Price >www.eggplant.org >[EMAIL PROTECTED] >[EMAIL PROTECTED]
In your original message you say PM prints fine to your epson printer but not to your HP. However everything else seems to print fine to both printers. This seems a little odd to me, but I'm curious about a couple of things. I'm assuming if you can print from PM to the Epson, you can also print to a PDF Preview document? try it and see (choose to print, then click the "preview" or "save to pdf" button at the bottom of the print dialog... maybe try both.) If this fails, then there is something wrong in Postscript rendering to the print device. It MIGHT be PM's fault, but I've never had such a problem myself. If it succeeds, it COULD still be postscript rendering: It COULD be in the HP driver or just PM's reaction with the HP driver. Another test would be to switch your HP's driver to the Generic Postscript driver and see if PM prints fine to it. If it does, then it's definitely how PM is playing with HP. Whether that is a PM or HP support issue, I don't know, though. The upshot of these tests is you'll narrow the trouble a bit more, hopefully, so we can pinpoint if there is programming issues or maybe a reinstall of printer drivers or a new driver or trashing prefs or anything might help. -- Michael Lewis Off Balance Productions [EMAIL PROTECTED] www.offbalance.com
