I've grown very disappointed with CTM support, because I'm not getting any support and I'm not being informed on why I can't get that either. Most companies I've dealt with can at least give you one or the other, no matter how small they are.
I just sent this as a test to [EMAIL PROTECTED] I will monitor whether 1. They at all fix the problem on their website FAQ and how long time that takes. 2. if they bother to send a "thanks for the pointer" message and how long time that takes. This is something many companies do when helpful visitors point out errors That includes very small fast growing businesses. Admittedly, my display of mistrust won't make them more willing, but any person who let such things affect their willingness to respond in a proper manner when running a business is a very childish person. Also, I have reasons to feel neglected. It's not that I can't wait a litel if they are busy, but when you don't even get an automated response of what's going on, then it's clear to me CTM isn't taking the biz side of software development seriously. BTW, is the possibility to send messages to support from the help menu all gone in PM 4 or have it been moved? >---------------- Begin Forwarded Message ---------------- >Subject: Wrong URL in FAQ >Date Sent: lördag 7 juni 2003 10.35 >From: Me >To: CTM Dev <[EMAIL PROTECTED]> > >On <http://info.ctmdev.com/faq/index.php?TOPIC=0> you falsely claim >Spamsieve is made by a company called "C-Connect" with url: ><%5C%5C%5C%5C%5C%5C%5C%22http://www.c- >connect.com%5C%5C%5C%5C%5C%5C%5C%22>. you got both the name wrong and the >url for the wrong company is misformed. > >The right company that is associated with Spamsieve is "C-Command" with >url <http://www.c-command.com>. > >I'm seriously expecting you will do nothing about this. At least until >next year. At least if your earlier willingness to address real problems >related to Powermail or CTM is anything to judge from. > >Even if you do something, you probably will not even send a prewritten >thank you message for the pointer, as that would take 6 seconds of your time. > >I'm not trying to be unpleasant, it's just that I have some problems with >PowerMail that you seem to ignore and I grew to a state where I don't >expect much from CTM. Just a little short message that you will look at >the problems at some point would make me feel better. > >I'm a registered user: XXXX_X_XXXX_X__X_X_X__X >please give me at least some support or tell me why I don't deserve any. >----------------- End Forwarded Message -----------------
