Ok, I hate to put this on the public list, but I am about to give up. Or, maybe some things got lost in spam filters, in which case this has a better chance of getting through..
I have been using Powermail for 7 years. I have had several licences for my company. When PM6 came out, I upgraded two of them, and paid for the multiple upgrade. I have a receipt for what I paid. At the time I got the new key, I actually only installed one copy. Back in June or July, I went to upgrade the other copy, and found out that CTM had sent me a licence key for only one copy, not the multiple I had paid for. I emailed them at the time (late June or early July ). I emailed them a week later (mid July). I emailed them in mid August. At that point I got an email saying that the person was in a course and would respond the next week. Never happened. I tried again in September. No response. I have sent a total of about 7 emails now and still do not have my very simple problem solved. CTM, this is absurdly bad customer service. I want my license key or I want my money back. Please reply publicly to this list, just to let us know someone is actually there! Bob Parks
