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India shows the world the path to prosperity! HCL
Technologies creates fastest growing call centers in
the UK!
Sujan Sen, Special Correspondent
October 05, 2004
HCL is creating magic! Even UK’s Financial Times
agreed on the fact!
The Apollo Road call center in Belfast has an Indian
outsourcing company to thank for its status as one of
the fastest-growing call centers in the UK. New
Delhi-based HCL Technologies acquired a 90 per cent
stake in the site in 2001 from BT and has since more
than tripled the workforce to 1,100 people by
broadening the range of industries it services beyond
telecoms.
In a trend-bucking move, Indian IT company HCL
Technologies Ltd said on Monday it was creating 250
jobs with the expansion of a call centre in Northern
Ireland.
India's fifth-biggest software services exporter is
receiving 920,000 pounds ($1.64 million) in state aid
through Invest NI for the 1.9 million pounds
investment in its HCL BPO call centre operation in
Belfast.
"This investment is especially significant as it
reverses the trend," said Barry Gardiner, a junior
minister in Britain's Northern Ireland Office.
"As Northern Ireland's first inward investment from
India, HCL has become a successful role model for
other Indian technology-driven companies seeking an
attractive location to develop business within the
newly-enlarged European Union."
In recent years the trend has been in the opposite
direction, with more than 50,000 British jobs,
particularly in call centers, moving to India as
companies cut costs.
The jobs boost for Belfast will partially offset last
week's announcement from textile firm Fruit of the
Loom that it was cutting 650 jobs on both sides of the
Irish border over the next four to five years as it
switches operations to Morocco.
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