(Forbes)
International 
When Not To Outsource 
Penelope Patsuris, 01.05.05, 6:00 AM ET 

Outsourcing is often viewed in black and white
terms--a boon for corporate America and a bust for
U.S. workers. Every job and every business strategy is
seen as potential fodder for the outsourcing mill,
with the assumption that the cost savings reaped from
the practice will simply pour back into the company
coffers. 

 

Not so fast. Companies are beginning to realize that
there are plenty of cases in which outsourcing is not
the best business strategy--even when it comes to
manufacturing, a realm that's generally considered
well suited to the practice. 

TPI, a consulting firm based in the Woodlands, Tex.,
often tells clients to steer clear of outsourcing.
"When people come to me with their outsourcing ideas,
I usually advise them against 30% or 40% of the
initiatives that they had in mind," says TPI project
director Paul Schmidt, "even though that doesn't
maximize my sales." 

Some deals will continue to make sense. Companies as
diverse as Best Buy (nyse: BBY - news - people ),
Procter & Gamble (nyse: PG - news - people ), Verizon
Communications (nyse: VZ - news - people ) and Ford
Motor (nyse: F - news - people ) are reaping
tremendous strategic advantages thanks to the
practice. "The issue isn't that less will be
outsourced," says Harvard Business School professor
Rajiv Lal. "It's just going to be a matter of what is
outsourced." 

It takes a complex calculus to determine whether
outsourcing makes sense, so there are few hard and
fast rules. But the general theme that underlies our
guidelines is simple: The option that offers the
biggest cost savings isn't always the best one. 



 


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