My hosting provider has multiple links to different backbones, fire
suppression, backups, disaster recovery plans, a standby generator,
sysadmins with pagers, redundant cross-linked routers and the
electrical and network switchgear to switch over automatically on
failure. They were still down for most of a business day recently.

I agree-- find a good quality ISP. Anyone that's down for a day, IMO,
isn't quality. I personally use dedicated servers, and I haven't had
any down-time that I didn't cause by making a stoopid configuration
mistake, and even still it was only down for minutes while the tech
walked to the console and rebooted, fixed the firewall mistake, etc. I
personally suggest servermatrix.com as the best dedicated servers I've
used-- awesome pricing, support, etc. A dedicated server is reliable
enough that you can sell hosting still, etc.-- sort of a middle ground
between fully hosting yourself on your own hardware and completely
using a hosting provider...


Most of my clients don't want to hear that the construction equipment
that drove by snagged my DSL line and the telephone company will be by
later this week to run a new cable; they want to read their mail. I am
not interested in providing them with a Service Level Agreement nor
being on-call 24x365.

Indeed-- I lost cable when tilling in my yard, because the fools only
burried it a frickin' inch deep! Of course then I had to wait almost a
week for them to run a new line, but I told them I'd bury my own cable
this time, as they obviously don't understand that an INCH isn't
enough to bury cable...

My own websites were down for days, and I lost considerable $$$ due to
that. Thankfully I wasn't hosting anyone else's sites. That's when I
decided it was simply foolish to use a residental connection for
hosting anything significant. Now I don't have to worry about power
outages, cable outages, etc.-- it only affects me, and not all my
customers...


--
Derek


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