On Aug 9, 2006, at 6:58 PM, MB Software Solutions wrote:
this industry have thought of as "innovation."
It isn't that so much. The reason behind it is "NVJ" features: New Version Justification. What possible reason is there to upgrade any word processor or spreadsheet program when there hasn't been anything truly new in them since, well, let me see, 10-15 years? But companies have to "innovate" to create a reason to buy a new version to keep a revenue stream. Nothing at all wrong with that.
It is an indication of the immaturity of the industry, therefore the insecurity of the customers who upgrade to the "latest greatest" without really thinking about it. I did that with MS until 2000 on OS and 98 on Office. I upgraded to subsequent office applications only because I needed what my customers had in order to do automation. I did so (sometimes literally) kicking and screaming.
Upgrade resistance is an indication of the growing sophistication of the customers.
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