I recently bought a Dell XPS 15 ... super light. I need something I can lug
around without crippling my arthritic back any more than it already is. The
key method for insuring light weight is no removable components .... the
case is sealed, there's no way to swap out the hd, change memory, battery
etc ....

That machine went doa, and after a reasonable back and forth, Dell replaced
it, but there are now two sticky issues:

1. Big problem .... they want the dead machine back. It has all my banking,
cc, password info on it. Further, since it died of power supply failure,
it's absolutely certain that all that info is intact.

2. They refuse to restart the warranty. After being without a machine for
two months and struggling with a failing pia before that, the warranty for
the replacement machine is reduced by the 6 mos that I had the bad machine.


-Lew Schwartz


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