Please sit back and enjoy my chat with Lynksys. All I was asking for
was the default password to get into the router. Please note that we
bought this during December right before Christmas.
Please enjoy my conversation with Lynksys service. We purchased this
router about Christmas time.
Jermine P: Hello Jeff Johnson. My name is Jermine.Jermine P: Welcome to
Linksys Global Chat. Is this the first time you've contacted chat
support?
You: YesJermine P: Hello, Jeff! Before we get started, please confirm
the following information.
Name: Jeff Johnson
Phone: 623-xxx-xxxx
Email: j...@san-dc.com
Location: United States
You: CorrectJermine P: Thank you for confirming. For me to validate the
entitlement status of your device, may I have its model and serial
number?
You: xxxxxx Serial xxxxxxxxxxxxxxx - You asked for this already, too.
Jermine P: Thank you. How may I help you today?
You: This is the first time I have accessed my router and I don't have a
password to get in.
Jermine P: Are you asking for the router page password or the Wi-Fi
password?
You: I want to set up port forwarding in the router. So I am wanting the
router access not the wi fi password.
Jermine P: I see.
Jermine P: What we can do is use the router's default password to access
its page.
Jermine P: Let me inform you first about the entitlement status of your
device.
Jermine P: According to the system, your product is already outside the
free technical support period. Normally, we charge a fee for this
however since you only need to retrieve the router password of the
device then there’s no need to pay. But if we will do advance
troubleshooting, I would like to assure you that we have product and
service options that you can take advantage of.
You: All I want is the default password. I don't need any service or
support.
Jermine P: I understand, Jeff.
Jermine P: You can use admin for the password and leave the user name
field blank.
You: Thank you. When I try it it will kick me out of this chat so if I
have additional problems I will contact again. Thank you.
Jermine P: Please use a different browser, Jeff.
You: "admin" did not work.
Jermine P: Please try your Wi-Fi password.
You: Nope
You: Sorry, I mean it didn't work.
Jermine P: Okay. Have you set up an account before?
You: No. I have had many many Linksys routers and have never set up and
account. Is that necessary?
Jermine P: I see. You are now using a Linksys Smart Wi-Fi router. This
device can be associated to the Linksys Smart Wi-Fi account. Since you
did not set up an account for that, I believe you set up a different
password for the router. Please check on the sticker located underneath the
device. Do you see a user name and password? Please try it.
You: Please stand by while I check.
Jermine P: Sure.
You: No user name or password on the router
Jermine P: Okay.
Jermine P: Our only option for now, Jeff is reset the device back to
default settings so that we can access the router page. We will then
reconfigure it according to your Internet connection and proceed with
port forwarding.
You: How do I do that?
Jermine P: Okay.
Jermine P: In order to proceed with the troubleshooting, Jeff you can
extend the service either for one time or 6 months.
Jermine P: Here are the options:
One time support is worth $29.99, with 14-day grace period.
Six months support is worth $39.99, good for 6 months.
What card will you be using for the transaction Visa, MasterCard, or AmEx?
You: I am sorry, but this is a unreasonable request to get a default
password. I will either figure it out myself or purchase another brand.
Thank you for your help.
Jermine P: I understand your hesitation, however the reason why we’re
offering you this service because your product is no longer entitled to
our complimentary technical support. But I assure you that you will get
your money’s worth as we will employ our best efforts in providing you
precise troubleshooting steps to resolve this issue. We also tried using
the default password but it seems that you have set up a different
password for the router page.
You: Goodbye
She knew I was upset and said I could contact someone else for free
service, but I had already said goodbye.
--
Jeff
Jeff Johnson
j...@san-dc.com
SanDC, Inc.
(623) 582-0323
SMS (602) 717-5476
Fax 623-869-0675
www.san-dc.com
www.cremationtracker.com
www.agentrelationshipmanager.com
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