Security Essentials quarantined the virus and I removed it.  I think the virus 
is gone, but the damage is left behind.

This a friend of a friend, actually.   I worked on it for an hour and didn't 
get anyway, so I didn't charge her.  Someone with a better knowledge of Windows 
7 is going to have to try to fix it.  I wasn't going to take the chance to blow 
away someone's computer that i didn't know.  I don't know if a Win 7 repair 
would work or not.      

I booted in safe mode and no connection
I tried to do a system restore and there were no restore points before 
the symptoms.  I'm guessing the virus blew the restore points away? 

I ran ipconfig and got no IP addresses assigned.   

Nothing.   






----- Original Message -----
From: Paul McNett <[email protected]>
To: [email protected]
Cc: 
Sent: Monday, October 8, 2012 7:23 PM
Subject: Re: Laptop can't connect to wireless or wired internet

On 10/8/12 4:17 PM, Michael Madigan wrote:
> A client looks like she picked up a worm.
> 
> 
> I didn't write it down, but it was a redirector worm that was caught by 
> Microsoft Security Essentials after the fact.  She can't connect at the 
> lowest level to the network or wireless.   No IP is assigned and the thing 
> thinks the cable is disconnected.

If you know there was a worm on the system, how are you going to rest unless 
you wipe
the system and reinstall Windows from scratch?

Paul



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