Please send resumes at *rahul.agar...@tresourceinc.com
<rahul.agar...@tresourceinc.com>*



*Job Description:*



*Title: System Support Engineer/System Engineer/Network Engineer*

*Location: San Ramon, CA*

*Duration: 12+ Months*


*Essential Skills:*

•    Must have experience in working on customer Switched networks - *CCNA
minimum ; CCNP desirable*

•    3+ years in *L2-L7 network engineering, *proactive monitoring,
advanced troubleshooting/diagnostics and customer support

•    2+ year experience in setting up / troubleshooting Unix/Linux and
Windows devices

•    2+ year experience in* IP network monitoring / management tools (such
as nagios, ) and protocols*

•    Proficient in one or more scripting/programming languages
(Shell/Perl/Python/Java)



*Role Summary/Purpose:*

·         As a member of the Industrial *Cloud team*, the system support
engineer will provide *Technical Support for the “Connectivity as a
Service”* and “*Managed Data Transport Service”* offerings, which is for
secured and highly available connectivity to connect edge devices to the
cloud.



*Essential Responsibilities:*

•    Working with predefined SLAs & KPIs pertaining to ITIL practices
including Incident Management, Change Management, Problem Management, etc…

•    You will be responsible for managing support cases on a daily basis
including initial triage, isolating and diagnosing the problem, opening
service requests with various vendor teams, and monitoring the general
health of the system and services

•    You will also be responsible for building the knowledge base to
prevent recurrence of escalation for previously resolved case.

•     Join client incident calls and interact with application teams to
advise/create load balancing solutions unique to the client requirements.

•    You will be responsible for defining and building the escalation
process into the Infrastructure and network teams.

•    Continuous improvement of Incident Handle Times, First Contact
Resolution, Escalation Rates, Self-Service/Community Experience

•    Participate in a 24x7 on-call rotation



*Qualifications/Requirements:*

•    Bachelor’s degree in Computer Science/Engineering OR “STEM” Majors
(Science, Technology, Engineering and Math)



*Eligibility Requirements:*

•    Possibility of on-call rotation and Legal authorization to work in the
U.S. is required.



*Desired Characteristics:    *

•    Good communication skills

•    Good knowledge of spread Sheet reporting/creation

•    Experience in handling and working customer SLA’s

•    Experience in working to deadlines

•    Experience in working under pressure

•    Good problem solving skills

•    ITIL V3 Qualifications desirable





Please include the below details with your updated resume if you interested
with this position…

Full Name:



Contact:



Email:



Current location:



Open to relocate or Location Preferences:



Work authorization:



Currently in project:



Availability to Start:



Last 4 digits SSN:



Total Years of IT Experience:



Experience working in US:



Education (Passing year of Bachelors/Masters):



Skill Set:



Skype ID:



Rate:







*Thanks & Regards,*

*Rahul Agarwal*

*Technology Resource Group Inc.*

3736 Hills-Dale Court Santa Clara, CA

Work: 408-709-1760; Ext:979

Email: rahul.agar...@tresourceinc.com

GTalk/Skype: ra.usstaffing || YM: rahulkabeer

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