Please send resumes at *rahul.agar...@tresourceinc.com <rahul.agar...@tresourceinc.com>*
*Job Description:* *Title: System Support Engineer/System Engineer/Network Engineer* *Location: San Ramon, CA* *Duration: 12+ Months* *Essential Skills:* • Must have experience in working on customer Switched networks - *CCNA minimum ; CCNP desirable* • 3+ years in *L2-L7 network engineering, *proactive monitoring, advanced troubleshooting/diagnostics and customer support • 2+ year experience in setting up / troubleshooting Unix/Linux and Windows devices • 2+ year experience in* IP network monitoring / management tools (such as nagios, ) and protocols* • Proficient in one or more scripting/programming languages (Shell/Perl/Python/Java) *Role Summary/Purpose:* · As a member of the Industrial *Cloud team*, the system support engineer will provide *Technical Support for the “Connectivity as a Service”* and “*Managed Data Transport Service”* offerings, which is for secured and highly available connectivity to connect edge devices to the cloud. *Essential Responsibilities:* • Working with predefined SLAs & KPIs pertaining to ITIL practices including Incident Management, Change Management, Problem Management, etc… • You will be responsible for managing support cases on a daily basis including initial triage, isolating and diagnosing the problem, opening service requests with various vendor teams, and monitoring the general health of the system and services • You will also be responsible for building the knowledge base to prevent recurrence of escalation for previously resolved case. • Join client incident calls and interact with application teams to advise/create load balancing solutions unique to the client requirements. • You will be responsible for defining and building the escalation process into the Infrastructure and network teams. • Continuous improvement of Incident Handle Times, First Contact Resolution, Escalation Rates, Self-Service/Community Experience • Participate in a 24x7 on-call rotation *Qualifications/Requirements:* • Bachelor’s degree in Computer Science/Engineering OR “STEM” Majors (Science, Technology, Engineering and Math) *Eligibility Requirements:* • Possibility of on-call rotation and Legal authorization to work in the U.S. is required. *Desired Characteristics: * • Good communication skills • Good knowledge of spread Sheet reporting/creation • Experience in handling and working customer SLA’s • Experience in working to deadlines • Experience in working under pressure • Good problem solving skills • ITIL V3 Qualifications desirable Please include the below details with your updated resume if you interested with this position… Full Name: Contact: Email: Current location: Open to relocate or Location Preferences: Work authorization: Currently in project: Availability to Start: Last 4 digits SSN: Total Years of IT Experience: Experience working in US: Education (Passing year of Bachelors/Masters): Skill Set: Skype ID: Rate: *Thanks & Regards,* *Rahul Agarwal* *Technology Resource Group Inc.* 3736 Hills-Dale Court Santa Clara, CA Work: 408-709-1760; Ext:979 Email: rahul.agar...@tresourceinc.com GTalk/Skype: ra.usstaffing || YM: rahulkabeer -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to project-managment+unsubscr...@googlegroups.com. To post to this group, send email to project-managment@googlegroups.com. Visit this group at http://groups.google.com/group/project-managment. For more options, visit https://groups.google.com/d/optout.