*Hi Professionals,* *Role : Java Senior Developer*
*Location : Owings Mills, MD (Initially Remote But After Pandemic It’s On-site)* *Rate : $52-54/HR on c2c * *Visa : NO H1 Transfers* *Job Roles / Responsibilities: * *Stakeholder Management:* - Communication with Business users related to resolving queries, obtain clarifications and providing updates - Setup Business bridge calls to update status of Critical incidents / Outages - Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution. *Service Management:* - Responsible for the project tasks assigned - Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure - Manage queue effectively and allocate tasks to the team based on an allocation plan. *Service Tracking:* - Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.) - Conduct peer reviews and ensure quality of deliverables. *Service Execution:* - Comply to defined processes during task execution (including problem management, KEDB management etc). *Thanks & Regards* *Mohd Azhar uddin* *Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232* *Email: m.az...@canopyone.com <m.az...@canopyone.com> * -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to project-managment+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/project-managment/CAFp5OXg1nB03nKGp0MAn43AD-j6TTJddnpV7ZkMoMcJjSiA%3D7w%40mail.gmail.com.
