Checked and I'm using email, not email-json. 

A quarta-feira, 19 de março de 2025 à(s) 10:37:37 UTC, George Robinson 
escreveu:

> I'm not that familiar with SNS, but as far as Alertmanager is concerned, 
> isn't it just sending a message to the SNS topic with the message in the 
> template? The actual email notification format is something that is 
> configured in AWS? I'm just looking at their FAQ *What are the different 
> delivery formats/transports for receiving notifications? *
> https://aws.amazon.com/sns/faqs/
>
> Perhaps you are using Email-JSON? If the message from Alertmanager 
> contains YAML, I presume that YAML will be embedded in the JSON.
> On Wednesday, March 19, 2025 at 10:27:37 AM UTC João Coelho wrote:
>
>> In my Prometheus configuration file, I have the alertmanager_config 
>> section, which includes routes, receivers, and template. However, I'm 
>> facing an issue where the notification emails are always "the same", and in 
>> JSON format, regardless of the template I use or whether templates are 
>> defined. Can you help me with this? Is it possible to receive plain text 
>> notifications with SNS? Am I missing something?
>>
>> Here's my Prometheus config:
>> alert_manager_definition = <<-EOT
>> template_files:
>> default_template: |
>> {{ define "sns.default.message" }}"receiver": "{{ .Receiver }}"{{ end }}
>> {{ define "sns.default.subject" }}[{{ .Status | toUpper }}{{ if eq 
>> .Status "firing" }}:{{ .Alerts.Firing | len }}{{ end }}]{{ end }}
>> {{ define "__alertmanager" }}AlertManager{{ end }}
>> {{ define "__alertmanagerURL" }}{{ .ExternalURL }}/#/alerts?receiver={{ 
>> .Receiver | urlquery }}{{ end }}
>> alertmanager_config: |
>> global:
>> templates:
>> - 'default_template'
>> route:
>> receiver: test-grafana
>> group_wait: 30s
>> group_interval: 5m
>> repeat_interval: 10m
>> group_by: [environment, alertname]
>> routes:
>> - receiver: 'grafana-test'
>> group_wait: 10s
>> matchers:
>> - alert_group="node_exporter"
>> - receiver: 'test-grafana'
>> group_wait: 10s
>> matchers:
>> - alert_group="otelcol"
>> receivers:
>> - name: 'test-grafana'
>> sns_configs:
>> - topic_arn: my-sns-topic
>> sigv4:
>> region: eu-central-1
>> - name: 'grafana-test'
>> sns_configs:
>> - topic_arn: my-sns-topic
>> sigv4:
>> region: eu-central-1
>> EOT
>>
>> Also tried somethings like these already:
>> alert_manager_definition = <<-EOT
>> alertmanager_config: |
>> route:
>> receiver: test-grafana
>> group_wait: 30s
>> group_interval: 5m
>> repeat_interval: 10m
>> group_by: [environment, alertname]
>> routes:
>> - receiver: 'grafana-test'
>> group_wait: 10s
>> matchers:
>> - alert_group="node_exporter"
>> - receiver: 'test-grafana'
>> group_wait: 10s
>> matchers:
>> - alert_group="otelcol"
>> receivers:
>> - name: 'test-grafana'
>> sns_configs:
>> - topic_arn: my-sns-topic
>> sigv4:
>> region: eu-central-1
>> - name: 'grafana-test'
>> sns_configs:
>> - topic_arn: my-sns-topic
>> sigv4:
>> region: eu-central-1
>> EOT
>>
>> alert_manager_definition = <<-EOT
>> alertmanager_config: |
>> route:
>> receiver: test-grafana
>> group_wait: 30s
>> group_interval: 5m
>> repeat_interval: 10m
>> group_by: [environment, alertname]
>> routes:
>> - receiver: 'grafana-test'
>> group_wait: 10s
>> matchers:
>> - alert_group="custom_exporter"
>> - receiver: 'test-grafana'
>> group_wait: 10s
>> matchers:
>> - alert_group="otelcol"
>> receivers:
>> - name: 'test-grafana'
>> sns_configs:
>> - topic_arn: my-sns-topic
>> message: 'There are {{ len .Alerts.Firing }} firing alerts, and {{ len 
>> .Alerts.Resolved }} resolved alerts'
>> sigv4:
>> region: eu-central-1
>> attributes:
>> test-am: prometheus
>> - name: 'grafana-test'
>> sns_configs:
>> - topic_arn: my-sns-topic
>> sigv4:
>> region: eu-central-1
>> attributes:
>> test-am: amprometheus
>> EOT
>>
>> For all configs showed above, the email notification was alwyas the same, 
>> in Json format.
>
>

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