Hi, Let me respectfully disagree here. I have never ever heard any developer mention breaking accessibility anywhere in any software, they just do it and so i upgrade religiously and if something breaks, i shake my head and just like the situation as we say in Sweden. We blind are such a tiny minority that the features we require to make products work very seldom gets mentioned. One thing though on the Windows side, when a developer said that their product had a "Brand spanking new interface that is more user friendly and easy to use" that almost always meant that accessibility had gone streight down the drain. /Krister
> 30 aug 2014 kl. 04:24 skrev Nick Gawronski <n...@nickgawronski.com>: > > Hi, I do love pro tools and would not just give up on it because of this one > issue as like I said before I was able to download the update after following > the steps in the earlier email but was mainly saying that at least telling > Avid about these issues when we find them needs to be done more often so they > can at least know users have issues with the site. I also think that just > installing updates and not first looking for release notes or for changes in > these updates is not the best thing as I always try to locate these documents > as sometimes installing an update can break accessibility or other things and > this is true for all software not just pro tools. Nick Gawronski > On 8/29/2014 6:08 PM, Scott Chesworth wrote: >> Chaps, >> >> Just a quick thing. I'm obviously glad that the thread got solved and >> the OP is up and running with the latest and greatest, but in the >> least patronizing way possible, it's worth keeping in mind that such >> reactive phrases as "Maybe i should give up on this entirely and do >> something completely different with my life" or "I thought Avid was >> for accessibility of it's products. What would it take for them to >> really not just say they care about accessibility but do something >> about it?" would more often than not be terrible for the vibe on an >> actual session working with actual people. NO doubt you'll think >> that's a different environment, but really, whether coming a cropper >> and getting stuck when you didn't expect to effects your chances of >> scoring a returning customer on a paid job tends to be more about how >> you react to the situation than the situation itself occurring. Let's >> try to be calm/professional about it and save the unbridled passion >> for the musical bits. >> >> Scott >> >> On 8/29/14, Nick Gawronski <n...@nickgawronski.com> wrote: >>> Hi, This is why Avid really needs to be made aware of these >>> accessibility issues with their web site as for brand new users these >>> tasks are not the easiest things to do and I thought Avid was for >>> accessibility of it's products. What would it take for them to really >>> not just say they care about accessibility but do something about it? I >>> would have called their phone number which I have in my pro tools 11 >>> upgrade email and explain these issues to them as yes for advanced users >>> like me this is not tricky but really this is not something a new user >>> is going to know how to do. Nick Gawronski >>> On 8/29/2014 1:26 PM, John André Lium-Netland wrote: >>>> Hi, >>>> >>>> Glad it worked for you! ;) >>>> >>>> Best, >>>> John André >>>> >>>> On 29 Aug 2014, at 20:19, Krister Ekstrom <kris...@kristersplace.com> >>>> wrote: >>>> >>>>> Hi and thank you so much. That description solved my problem, and to >>>>> people upgrading from 11.x to 11.2 please keep in mind that you have to >>>>> click with the mouse "vo+shift+spacebar) in order to reveal the heading >>>>> under which there's a link to show the downloads. It's a quite cumbersome >>>>> and not obvious procedure as you probably noticed.:-) >>>>> Again sorry for the frustrated mail that started this whole thread. >>>>> /Krister >>>>> >>>>>> 29 aug 2014 kl. 19:20 skrev John André Lium-Netland >>>>>> <eml...@a-pro-studio.no>: >>>>>> >>>>>> Hi Krister, >>>>>> >>>>>> I totally understand your frustration, AVID has done a couple of changes >>>>>> on their web pages, and if you log in to your account and go to the page >>>>>> you describe, it looks like there is no downloads available. But, even >>>>>> though I've not figured out exactly what I did, I think I interacted >>>>>> with the heading named Pro Tools 11 upgrade from PT 10 and clicked on >>>>>> it. Next, there was a link under the heading named Downloads or >>>>>> something like that, and if you interact with this heading there is a >>>>>> link named Show there. If you click this link and stop interacting with >>>>>> the heading, all the download links for Pro Tools 11.2 will be listed >>>>>> there on the page. >>>>>> >>>>>> Sorry for the cryptic description, but I think I did things in this >>>>>> order when I managed to download the update. >>>>>> >>>>>> Good luck! >>>>>> >>>>>> John André, Norway >>>>>> >>>>>> On 29 Aug 2014, at 18:34, Krister Ekstrom <kris...@kristersplace.com> >>>>>> wrote: >>>>>> >>>>>>> Hi there. >>>>>>> I must admit i think i never have been this angry before. I started my >>>>>>> Protools 11.1.2 and got a software upgrade notice that told me a new >>>>>>> Pro tools was available, v11.2.1. Nice i thought to myself and started >>>>>>> the longish nightmare that's the Avid Web site. I even went so far as >>>>>>> to create a so called master account but when i got into this account >>>>>>> and looked at my products, it claimed that i didn't have a bloody >>>>>>> upgrade after all, that is it said "Protools 11 upgrade from v10, 1 >>>>>>> product(s)" and nothing more, no indication that there was something to >>>>>>> download, no links nada. So i go to the support which of course is paid >>>>>>> so no help there and then i found this link from the knowledge base to >>>>>>> something called "downloads and upgrades" and after many trials and >>>>>>> tribulations got there and found the link to the "protools 11.2 >>>>>>> information and downloads". I clicked on this link only to be taken to >>>>>>> the same announcement i had seen earlier in my software update and of >>>>>>> course no download links instead there was a little note saying >>>>>>> "Registered customers should log in to their accounts to get an >>>>>>> installer" well duh, there is no damned installer to be found, not >>>>>>> anywhere in my account space. Nada, nothing, zero, zip, zilch, nichts, >>>>>>> not a thing. So what do i do now? I know i have the right to upgrade >>>>>>> or rather update but when nothing can be seen, no installer at least, >>>>>>> what do i do since support costs probably just as much as the damned >>>>>>> protools itself. >>>>>>> Sorry for the long rant but as you can tell i'm mighty frustrated. >>>>>>> Maybe i should give up on this entirely and do something completely >>>>>>> different with my life. >>>>>>> /Krister >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "Pro Tools Accessibility" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>>> an email to ptaccess+unsubscr...@googlegroups.com. >>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "Pro Tools Accessibility" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>> an email to ptaccess+unsubscr...@googlegroups.com. >>>>>> For more options, visit https://groups.google.com/d/optout. >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "Pro Tools Accessibility" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to ptaccess+unsubscr...@googlegroups.com. >>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Pro Tools Accessibility" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to ptaccess+unsubscr...@googlegroups.com. >>> For more options, visit https://groups.google.com/d/optout. >>> > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to ptaccess+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. 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