Slao, You are not the only one. When I was upgrading mine to PT 12 it took me a few days. I called a friend of mine to help, then had to ask my sighted partner to click on the iLoc registration etc. It also took me a while to sort through the various parts of the website, too.
Thank you for sharing your experience. Vaughn On 11/4/15, Slau Halatyn <slauhala...@gmail.com> wrote: > To add to what Kevin mentioned about the upgrade process, I must say, having > gone through it with my assistant over the last couple of years, it was not > an issue because I didn't have to deal with anything aside from simply > providing information. Well, I attempted the process today and, man, it's > frustrating. Now, I've registered and activated Pro Tools in the past > without issue but that was several years ago and it worked fine. Today, when > I pasted my authorization code in and hit return, I was prompted to update > my billing and shipping info. After following the link, there was no way for > me to find the "Confirm" button. Now, perhaps I was a bit impatient after > several attempts but I really saw no other option but to contact my > Sweetwater rep and he took care of the authorization process. I took care of > the rest but that initial authorization step, at least for me (and I might > not have updated my info for some time), was pretty much impossible. There's > something about Avid's site that's just quirky. The whole products section > seems to be fine but the activation/registration part of it is wonky. > > Anyway. Also, thanks to Kevin for pointing out the upgrade link in which you > select which bundle license will be surrendered before moving on to the > downloads. That was helpful. I wouldn't have thought to necessarily click on > that link. > > Slau > > On Nov 4, 2015, at 10:25 AM, Kevin Reeves <reeves...@gmail.com> wrote: > >> Ok. I figured out the problem. >> >> I got on with the sweet water tech guy via team viewer, and he pointed out >> a popup button below the perpetual license that I missed. You have to >> choose which bundle to upgrade from. >> Once that was clicked, the downloads showed up for PT 12. Now, if I can >> just figure out where my free 11 plug is available for download, I’m all >> set. >> >> Kevin >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Pro Tools Accessibility" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to ptaccess+unsubscr...@googlegroups.com. >> For more options, visit https://groups.google.com/d/optout. > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to ptaccess+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout. > -- Vaughn Brown Berklee College of Music Graduate, Bachelor in Music, Drummer, educator 504-202-8492 http://www.vaughnbrown.net -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. To unsubscribe from this group and stop receiving emails from it, send an email to ptaccess+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
