Hi Slao,

I appreciate your help. I installed the latest ilk manager but it
still keeps saying unknown. I think I will get sight assistance to see
what is going on here.
The program is called ilk support manger, not sure if that is the one,
but did not see any other possibilities.

Vaughn
>
> On Jan 22, 2016, at 11:59 AM, Slau Halatyn <slauhala...@gmail.com> wrote:
>
> Hi Vaughn,
> Go to iLok.com and download the latest iLok License Manager. The process of 
> activating licenses is completely accessible. If you've only recently 
> upgraded to version 12, you will have to activate and transfer your PT 12 
> license but, once you've done that, you won't have to activate any other PT 
> license until your plan expires roughly a hear from the activation date.
> HTH,
> Slau
>
> On Jan 22, 2016, at 2:39 PM, Vaughn Brown <jazzdress...@gmail.com> wrote:
>
>> Hello Slao,
>>
>> I upgraded to 12.2.1 in order to access the bounce feat. As you mentioned, 
>> PT 11 does not have this feature.
>>
>> I will look into the iLock and license manager. I’ve told I need sighted 
>> assistance to put the license onto the iLock. It worked fine for PT 11.
>>>
>>> On Jan 22, 2016, at 11:35 AM, Slau Halatyn <slauhala...@gmail.com> wrote:
>>>
>>> Hi vaughn,
>>>
>>> Not sure what you're seeing but it sounds like some kind of activation 
>>> issue. Are you using the most recent iLok License Manager? Are there any 
>>> other plug-ins installed that are not authorized through iLok?
>>> How did that track bounce thing work out, BTW?
>>> Slau
>>>
>>> On Jan 22, 2016, at 2:02 PM, Vaughn Brown <jazzdress...@gmail.com> wrote:
>>>
>>>> Hello folks,
>>>>
>>>> I’ve just installed Protools 12.1. But when I open the program I keep 
>>>> getting these unknowns. Could someone explain why this is and how to get 
>>>> past it?
>>>>
>>>> Thanks,
>>>> Vaughn
>>>>
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>>>
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>>
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>
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