I know this is an Avid problem and question, but I can't find where to
go or what to do on the Avid site to solve the following.
I bought an annual renewal package from Sweetwater at a discount. The
email I got said that activation codes for renewals don't need to be
entered on the Avid Website. Nevertheless, I logged in to my Avid master
account to make sure monthly billing was turned off. I could find no way
to do this. I tried to use the chat feature to talk with someone about
this, but apparently that feature isn't working, or it only works during
certain times, because when I tried to use it, nothing happened.
Finally, since I jut bought a new computer and wish to have my current
system ID removed and replaced with the new one when it comes, I
couldn't find anywhere on the Avid site to do that, either. So, where do
I need to go on avid.com to get these things done--prevent
double-billing and remove my system ID?
Thanks in advance.
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