I would also like to state that Jeff and IRTI Personnel have also been very willing to help me out with my PTR1 questions, so they too are very interested in customer satisfaction and likewise take pride in their work.
J Garcia ----- Original Message ----- From: "Jeff Samco" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, May 14, 2004 3:16 PM Subject: RE: New ptr1 > Hello, List, > > Jeff here at IRTI. Yes, Ed received a new PTR1 because his rewind function > key operation deteriorated over time as though the switch contact grew more > and more dirty. I wish IRTI could make such replacement decisions but, > actually, it was Plextor who authorized the replacement for Ed. Plextor > wanted to have the unit for their own investigation. > > This is a good opportunity to share a little insight with the list. As the > primary U.S. service center for the Plextalk we have seen very few hardware > failures in the Plextalk. As the few have come in, if a problem appears to > involve the design or production techniques we notify Plextor. We have been > impressed with their response. Plextor investigates each incident and makes > adjustments in their manufacturing in very short order. In our experience, > there are not many companies like Plextor who demonstrate such pride in > their work through their quick and positive follow up response. Be assured > Plextor has an ongoing commitment to their customers and products. > -- > Cordially, > Jeff Samco > IRTI Customer Support > Grass Valley, California > 530 274-2090 > Order line: 800 322-4784 > www.irti.net > and > www.eClipseReader.com > > -----Original Message----- > From: Edd Lopez [mailto:[EMAIL PROTECTED] > Sent: Friday, May 14, 2004 12:49 PM > To: [EMAIL PROTECTED] > Subject: New ptr1 > > > Hello people, Ed back here again. Just thought I > would give you all an update on the suga of the ptr1's rewind > problem. Irti decided to give ame a new ptr1, because,, they couldn't > figure out why the rewind key wouldn't work. there was nothing > wrong with the board in side,, and there were no bad contacts. so, I > am glad I recieved a new ptr1. They had to send my unit to the > factory, so, Rather than make me wait for it to come back, They > decided to give me a bran new one. > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
