Dear CAs, Thank you all for being conscientious with your CCADB daily-unique-logins since I made the request on July 14. Thanks to your efforts, we came within our current annual allotment.
Also, thank you to all of you who have responded to provide your input either here in this discussion thread or via direct email to me. We will take all of your input into account, and we will also take actual usage into account as we plan for future Salesforce license options. For now, we will proceed with posting the usage guidelines on the CCADB website, and adding a link to it in the email that CCADB sends for new accounts and password resets. A large percentage of the usage had been by individuals who do not need to login as frequently as they had been. They had (very understandably) added checking the CCADB for their task reports and updates to root inclusion cases as part of their daily work routine, not realizing that it impacted our allotment for CA daily-unique-logins. It appears that our daily-unique-login numbers will be within our allotment if we add weekly (or customizable-frequency) emails containing information about task list reports, status of open cases, and pending items requiring attention. As well as adding public reports about the expiry date of public documents (CP, CPS, audits, self-assessments, etc.). >> The CAs using CCADB, are located around the world, and lives in different time zones. If a POC logs into CCADB twice in a working day according to his local time, it may happen in two calendar days in another time zone. >> Does CCADB calculate the time difference between logins, or does it simply use the calendar day in a specific time zone? In case of the second calculation mode, which time-zone is the basis of the calculation? My understanding is that Salesforce computes this based on a 24 hour window, so time zone should not be a factor. >> is it possible to get information in this report about the already used or still available login numbers? We (the CCADB Steering Committee) now have a report for checking daily-unique-logins that we will be monitoring, but I don't think the data needs to be shared publicly at this time. Here is information about the Salesforce Customer Community Plus licenses, which is what we use for CA logins. https://www.salesforce.com/products/experience-cloud/pricing/self-service/ Per the web page: Customer Community Plus licenses are $6/login or $15/member USD/month (billed annually) The next time Salesforce contacts us about increasing our Customer Community Plus licenses, we should either convert some of our per-login licenses to member licenses, or buy member licenses in addition to our per-login licenses. So if your CA needs to consume more than 4 daily-unique-logins per month on average, then please notify supp...@ccadb.org to explain why. We will collect this information, and use it the next time we need to negotiate about Customer Community Plus licenses with Salesforce. Best Regards, Kathleen -- You received this message because you are subscribed to the Google Groups "CCADB Public" group. To unsubscribe from this group and stop receiving emails from it, send an email to public+unsubscr...@ccadb.org. To view this discussion on the web visit https://groups.google.com/a/ccadb.org/d/msgid/public/2d6f11d5-4735-44f0-b303-332dbdeaf750n%40ccadb.org.
