> > I was curious if anyone else works at an institution that uses > Remedy, particularly as a CMDB infrastructure. We're planning to do > that and so I've been tasked with writing integration tools so that > Puppet can feed data of interest up into that system. If anyone is > interested in helping (whether you use Remedy or not), I'd be > interested to build a team around this effort. > > > > That's interesting. I had only ever seen Remedy used as a ticket > tracking system. > > Or am I thinking about a different Remedy? Is this to meet an ITIL > standard? If it is the same Remedy, what additional modules would be > used for this. I had been looking at the CMDB part as something that > would need to wrap around puppet and say an asset tracking system. >
I thought I replied to this but I can't seem to find the reply in my inbox so I'll reply again just in case. Yes, this is Remedy the ticket tracking system, but it has modules/components for CMDB so that you can tie tickets to "the world view" or some such and do root cause analysis (supposedly) and run nifty reports on which servers had which kind of issues and trouble tickets, blah blah blah. Things I don't necessarily care about but I do know that I'm expected to feed data into it and I don't want to duplicate data I already have based on facter and puppet. -- Digant C Kasundra <[EMAIL PROTECTED]> Technical Lead, ITS Unix Systems and Applications, Stanford University --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Puppet Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/puppet-users?hl=en -~----------~----~----~----~------~----~------~--~---
