On Sun, 28 Jan 2018 22:11:12 +0000, Stefan Ram wrote:

> Tim Delaney <timothy.c.dela...@gmail.com> writes:
>>These are support people who are employed by the company I'm contracted
>>to.
>>Doesn't matter how often I try to train them otherwise, this type of
>>thing keeps happening.
> 
>   That might be more a problem of power.

I would simply repeatedly reject the fault report until the user provided 
the information in the requested format




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