Thank you Roob and Andrea 

> Date: Fri, 8 Mar 2013 09:50:34 -0500
> Subject: Re: The user not respond
> From: robw...@apache.org
> To: qa@openoffice.apache.org
> 
> On Fri, Mar 8, 2013 at 3:16 AM, Andrea Pescetti <pesce...@apache.org> wrote:
> > Javier LoRa wrote:
> >>
> >> https://issues.apache.org/ooo/show_bug.cgi?id=118266
> >
> >
> > You can resolve it in some way. Probably Resolved - Irreproducible, since
> > OpenOffice 3.3 was working on Windows 7 and this bug report is isolated.
> >
> 
> Yes.  I usually give the user at least two weeks to respond.
> Sometimes a month.  This is where the "needmoreinfo" keyword is
> useful.  At the start of each month I run a query looking for all
> issues where;
> 
> 1) I am the QA Contact
> 
> 2) Issue is UNCONFIRMED status
> 
> 3) needmoreinfo keyword is set
> 
> 4) Issue has not been updated in more than 4 weeks
> 
> I then close those issues as IRREPRODUCIBLE.
> 
> It makes me instantly feel productive ;-)
> 
> -Rob
> 
> > Regards,
> >   Andrea.
> >
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