On 12/16/2011 10:16 AM, Paolo Cavallini wrote: > Hi all. > Looking at the redmine stats, I think one good thing for the project would be > to > shoot Faunalia down: me and Giovanni Manghi alone opened about 20% of all > tickets > still open (14% of the total). > Are we unlucky, or are other users lazy? > All the best.
One way to think about it is by dividing up the potential bug reporters into groups: * People with bugs who have no idea what's wrong and never ask * People with bugs who ask on the mailing lists * People with bugs who already are up on the mailing list traffic and know how to use the bug tracker * People with bugs who already are up on the mailing list traffic and know how to use the bug tracker, who also know what to report and don't fear messing up on a bug report or 2, have the time to adequately gather bug info and are not core coders * Core coders If I had to guess as to the % of users in each of those categories: 70% 23% 5% 2% 0.1% So yes, lazy is a factor but not the only one. We should think about how to make finding existing reports easier, better docs on how to deal with errors for new/normal users, etc. More organized bug hunts to train bug hunters (I plan to do one at some pt). Thanks, Alex PS: I've experienced several issue where I didn't have time to go back and try to repeat it in a way that would provide meaningful information. For example, getting debug info on windows is not straightforward at all but that is a huge segment of the user base. _______________________________________________ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer